Manager, Client Strategy

ShopMy•New York, NY

35d

About The Position

We’re hiring a Manager, Client Strategy to join our Success team and lead the strategic management of a portfolio of top-tier brands. In this highly client-facing role, you’ll serve as a trusted partner to marketing executives—many in the luxury fashion and beauty space—working to retain and grow their business through data-backed affiliate and creator strategies. You’ll also collaborate cross-functionally to deliver exceptional client experiences and help scale ShopMy’s brand success model.

Requirements

5+ years in strategic, client-facing roles, such as account management or management consulting
Proven experience supporting high-profile or luxury brand clients
Bachelor’s Degree
Strong track record of retention, upsell, and elite client service
Excellent communication and problem-solving skills
Strategic thinker who can connect the dots and proactively drive value
Comfortable with ambiguity and fast-paced environments

Nice To Haves

SaaS Customer Success experience
Experience at a remote startup
Deep understanding of affiliate marketing and the creator economy
Familiarity with Salesforce
Ability to execute under tight timelines and shifting priorities

Responsibilities

Serve as a strategic advisor and relationship owner for high-profile brand accounts
Partner with Sales to align on goals and unlock upsell opportunities
Deliver data-driven insights and strategic recommendations that lead to client growth
Proactively identify and solve day-to-day business challenges across your portfolio
Elevate conversations with brand stakeholders to maximize value and investment in ShopMy
Escalate meaningful product feedback to influence product development
Represent the voice of the client internally and ensure an exceptional experience across touchpoints