Manager, Client Services - Fort Monmouth

Netflix

4d

About The Position

At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next.
We are seeking an accomplished Client Services Manager to oversee production needs at Netflix Studios Fort Monmouth, our new East Coast flagship hub. This role offers a unique opportunity to join Netflix as we continue to redefine global entertainment and share compelling stories with audiences worldwide.
The Role
A successful candidate will be passionate, self-motivated, proactive, a strategic thinker, flexible, able to pivot when necessary, thorough, and able to juggle multiple, diverse responsibilities with a strong emphasis on organization and unwavering attention to detail at all times. This is a demanding, fast-moving position that requires someone who is a people manager, a proactive and positive thinker, and able to exercise sound judgment and communication skills.

Requirements

• Minimum of 5 years in entertainment-specific campus operations.
• Proven ability to handle confidential information with discretion and integrity.
• Strong organizational skills with the capability to prioritize tasks and manage time effectively, especially under pressure.
• Excellent at multitasking and meeting tight deadlines.
• Exceptional written and verbal communication skills. Able to build and maintain strong relationships with internal and external stakeholders.
• Self-motivated and proactive, with a demonstrated ability to drive projects forward independently.
• Strong problem-solving skills with experience in handling operational challenges such as production and stage support, repair and maintenance tracking, tenant improvements, and tenant relations.
• Comprehensive understanding of various production formats, including film, episodic, short form, photo shoots, and live events.
• In-depth knowledge of local production regulations, including safety and permitting requirements, is advantageous.
• Proficient in Google Workspace (Docs, Sheets, Gmail, Drive), Microsoft Word, and Excel; familiarity with AirTable is a plus.

Responsibilities

• Serve as the main point of contact for the day-to-day operational needs of productions, ensuring operational and customer service excellence.
• Facilitate the onboarding and offboarding processes for productions to ensure a smooth and efficient experience.
• Collaborate with Production Services and cross-functional teams to align production activities and ensure cohesive operations.
• Support ancillary billing operations using Xytech/Media Pulse to ensure accurate and timely processing.
• Coordinate production move-ins and move-outs, and oversee ancillary production needs.
• Provide logistical support for on-site events, ensuring all necessary arrangements are in place for successful execution.
• Lead initiatives to maintain strong client relationships and ensure high levels of client satisfaction.
• Lead and manage client appreciation events.
• Be available to respond to urgent or after-hours matters as needed to maintain operational continuity.
• Conduct production and studio tours for clients and internal teams, showcasing facilities and capabilities as needed.
• Provide support for other operational duties as needed.

Benefits

• Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed