Manager, Client Services

MedAmerica • Modesto, CA

10h • $74,380 - $92,975 • Remote

About The Position

At Vituity you are part of a larger team that is driven by our purpose to improve lives. We are dedicated to transforming healthcare through our culture by working together to tackle healthcare’s most pressing challenges from the inside.
Join the Vituity Team. At Vituity we’ve cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call “culture of brilliance.” Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done.
Vituity Locations: Vituity has opportunities at 475 sites across the country, serving 9 million patients a year. With Vituity, if you ever need to move, you can take your job with you.
The Opportunity
Reviews several different operations reports including Practice Management Report to identify problem areas, takes appropriate action, and follows-up as necessary.
Interfaces with Regional Director, Medical Director, Reimbursement Directors, and Practice Management to resolve issues and answer questions.
Responsible for preparation and facilitation of site conference calls and/or site visits.
Identifies financial performance, team structure, and other areas needing improvement and works collaboratively with Director of Billing Operations or Sr. Management in developing corrective action plans. Responsible for implementation of action plans.
Works with Director of Billing Operations or Sr. Management in the preparation of short-term plans and budgets based on company goals and growth objectives, including productivity and audit standards.
Works with Director of Billing Operations or Sr. Management in facilitating the implementation of site specific and organization-wide programs and initiatives.
Provides support to Information Technology staff in resolving system issues.
Escalates issues to Director of Billing or Sr. Management as needed for resolution of site or personnel challenges.
Participates in workgroups with various internal and external departments for efficiency gains and problem/payer resolution.
Schedules and carries out occasional day and overnight travel for the company, not exceeding 5%25 of time.
Provides leadership and development to Billing Supervisors.
Monitors workflow of assigned teams and coordinates necessary labor among teams as needed.
Participates in disciplinary actions of team members and ensures proper documentation is prepared.
Facilitates development of team building, fosters trust, respect, conflict resolution and maintains positive morale.
Assists with and review auditing of team member’s work to ensure production and quality standards are met.
Works with Training Department to formulate training workshops and monitors team members' progress.
Ensures team members are always cross trained to guarantee coverage in all areas.
Maintains staff within established FTE ratio budgets set by senior leadership.

Requirements

• High school diploma or GED equivalent required.
• Four years minimum experience of related leadership and/or training with similar responsibilities required.
• Strong organizational and leadership skills.
• Excellent oral and written communication skills as well as strong interpersonal skills.
• Knowledge of Billing Operations/Accounts Receivable processes and procedures.
• Knowledge of and skilled with Microsoft O365 or Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Ability to analyze various types of reports.
• Ability to use creative problem-solving skills.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to read, analyze and interpret financial information and legal documents.
• Ability to respond to inquiries and complaints from clients or regulatory agencies.
• Ability to manage multiple tasks in a fast-paced, collaborative, and cross-functional environment.
• Ability to remain organized and effectively manage competing priorities while meeting deadlines.
• Ability to maintain confidentiality and compliance.
• Must possess a valid CA driver license and have current auto insurance and/or ability to provide reliable transportation for company travel.

Nice To Haves

• Prior experience at a medical office and working in the Medical Billing field is preferred.
• College coursework is highly desirable.

Responsibilities

• Reviews several different operations reports including Practice Management Report to identify problem areas, takes appropriate action, and follows-up as necessary.
• Interfaces with Regional Director, Medical Director, Reimbursement Directors, and Practice Management to resolve issues and answer questions.
• Responsible for preparation and facilitation of site conference calls and/or site visits.
• Identifies financial performance, team structure, and other areas needing improvement and works collaboratively with Director of Billing Operations or Sr. Management in developing corrective action plans. Responsible for implementation of action plans.
• Works with Director of Billing Operations or Sr. Management in the preparation of short-term plans and budgets based on company goals and growth objectives, including productivity and audit standards.
• Works with Director of Billing Operations or Sr. Management in facilitating the implementation of site specific and organization-wide programs and initiatives.
• Provides support to Information Technology staff in resolving system issues.
• Escalates issues to Director of Billing or Sr. Management as needed for resolution of site or personnel challenges.
• Participates in workgroups with various internal and external departments for efficiency gains and problem/payer resolution.
• Schedules and carries out occasional day and overnight travel for the company, not exceeding 5%25 of time.
• Provides leadership and development to Billing Supervisors.
• Monitors workflow of assigned teams and coordinates necessary labor among teams as needed.
• Participates in disciplinary actions of team members and ensures proper documentation is prepared.
• Facilitates development of team building, fosters trust, respect, conflict resolution and maintains positive morale.
• Assists with and review auditing of team member’s work to ensure production and quality standards are met.
• Works with Training Department to formulate training workshops and monitors team members' progress.
• Ensures team members are always cross trained to guarantee coverage in all areas.
• Maintains staff within established FTE ratio budgets set by senior leadership.

Benefits

• Superior health plan options
• Dental, Vision, HSA/FSA, Life and AD&D coverage, and more
• Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6%25
• Outstanding Paid Time Off: 3-4 weeks’ vacation, Paid holidays, Sabbatical
• Student Loan Refinancing Discounts
• Professional and Career Development Program
• EAP, travel assistance, and identify theft included
• Wellness program
• Purpose-driven culture focused on improving the lives of our patients, communities, and employees

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED