Manager, Client Services

Fohr•New York, NY

25d

About The Position

Fohr, an influencer marketing platform and full-service agency in NYC, is currently seeking a full-time Manager to join our dynamic client services team. As a Manager, Account & Campaign Management you are responsible for the day-to-day client experience, influencer success and campaign results. This role also takes the lead in budget management, invoicing, and reporting at a campaign level. With minimal guidance, you manage campaigns from start to completion, building on your skillset as an individual contributor prior and using Fohr/client processes. You will act as the day-to-day client lead for campaign-level workstreams, prepping all meetings and leading many. You are responsible for successfully and independently managing larger campaigns, as well as playing an oversight role on others. This role requires a high level of organization and time management skills as you begin to delegate and maintain team-level campaign timelines; in some instances, the manager will partner with a project manager to maintain vs create project plans. This role is responsible for ensuring all members of the team are well trained on Fohr operational practices as it relates to our propriety technology, influencer relations and campaign management, and therefore must present a high competency for each. This role takes the lead on all campaign reporting, using Fohr tools and templates. You must be able to review campaign performance data and draw actionable conclusions. This role is responsible for the Fohr x Brand x Influencer relationship. You must create and maintain an influencer & agent network. You deeply understand working with influencers (in terms of client liaison, timeline management, and content creation), and serve as strategic partner to influencers (and/or to Jr members managing) from briefing to content development to posting/reporting. This role is often one in which someone learns the finer skills of management. You will be responsible for professional development of our junior team members (1:1s, feedback, education, advocacy), as well as day to day management of various workstreams (direction, timeline management, delegation, review of work). Their success is a marker of your success as a manager. This role will require investment in your growth as a manager, realizing your style that works best for the company, your clients, your team, and yourself. You will learn to communicate clearly -- up, down and out, and will begin to take on more internal cross-functional management as well. The Manager reports directly to a Sr. Manager. As a Manager, you’re responsible for supporting the more senior members of your team in building client relationships across a book of business, and will be responsible for client retention. Alongside the Sr. Manager, you will also contribute to cross-functional responsibilities as it relates to professional development (education and annual reviews), strategic partnership, legal documentation (scoping, contracting), and finances (revenue recognition, invoicing). This role is expected to last 2-5 years and has a growth trajectory towards Senior Manager. ABOUT THE ROLE Cross functional Collab: You are responsible for following processes of collaboration with our cross functional teams to deliver an excellent client experience to retain business Leading by Example: You understand that you set an example for others and are a key pillar in upholding our company values and ensuring those you manage are doing the same. You will operate with humility, are consistently open to feedback and personal professional growth. You assume positive intent when interfacing with internal and external partners You must present a skilled level of strategic problem solving and creative thinking and lead versus await direction in more complicated situations. Managing Up: You will learn how to identify opportunities and spot oncoming challenges early to partner with senior team members to navigate each. You will begin to work on your narrative skills as you drive the creation of all campaign reports and show how the team’s efforts have impacted our client’s business. You will show a high level of understanding of the ever-evolving influencer space, staying plugged into industry, platform, and creator news, as well as present an active interest and understanding of your client(s) category. In this role, you will work on your ability to express a POV that serves the client and Fohr’s business. Influencer marketing is inherently human-first, and as such, Fohr is an extremely social company. This role is expected to participate in all influencer/client/team-facing events and contribute to company initiatives.

Requirements

~4-8+ years agency or client-side marketing experience
Must have Influencer experience
Experienced individual contributor
Ideally 1-2 years of experience in managing indirect/direct reports
Proven experience supporting similar volumes of business, clients, budgets
Proven experience in all required tasks associated with the role: budgets/timelines, talent/influencer contracting/negotiations, content briefing and review, reporting/campaign analysis, team management
Strong written and verbal communication skills, presentation skills
Active on social media (TikTok, Instagram)
Must be extremely personable and easily relate to others
Writing examples and presentations may be requested
References required (preferred: client, peer, supervisor, employee)

Nice To Haves

Experience within the sports industry or a love for sports is a bonus!

Responsibilities

day-to-day client experience
influencer success
campaign results
budget management
invoicing
reporting at a campaign level
manage campaigns from start to completion
act as the day-to-day client lead for campaign-level workstreams, prepping all meetings and leading many
successfully and independently managing larger campaigns, as well as playing an oversight role on others
delegate and maintain team-level campaign timelines
ensure all members of the team are well trained on Fohr operational practices as it relates to our propriety technology, influencer relations and campaign management
take the lead on all campaign reporting, using Fohr tools and templates
review campaign performance data and draw actionable conclusions
create and maintain an influencer & agent network
serve as strategic partner to influencers (and/or to Jr members managing) from briefing to content development to posting/reporting
professional development of our junior team members (1:1s, feedback, education, advocacy), as well as day to day management of various workstreams (direction, timeline management, delegation, review of work)
supporting the more senior members of your team in building client relationships across a book of business, and will be responsible for client retention
contribute to cross-functional responsibilities as it relates to professional development (education and annual reviews), strategic partnership, legal documentation (scoping, contracting), and finances (revenue recognition, invoicing)
following processes of collaboration with our cross functional teams to deliver an excellent client experience to retain business
set an example for others and are a key pillar in upholding our company values and ensuring those you manage are doing the same
identify opportunities and spot oncoming challenges early to partner with senior team members to navigate each
drive the creation of all campaign reports and show how the team’s efforts have impacted our client’s business
staying plugged into industry, platform, and creator news, as well as present an active interest and understanding of your client(s) category
participate in all influencer/client/team-facing events and contribute to company initiatives.