Manager, Client Services

Ten Group • New York, NY

6h • Hybrid

About The Position

Ten Lifestyle Group is seeking an experienced Manager, Client Services, to lead strategic client partnerships across Americas. This role is perfect for a commercially driven leader who excels in client strategy, team development, and cross-functional collaboration.
You’ll be responsible for growing key accounts, building senior relationships, and managing a high-performing team of Account Managers, all while delivering exceptional service across banking and lifestyle sectors.

Requirements

• 5–10 years of senior-level account management, client partnership, or enterprise customer success.
• Experience managing a team of Account Managers or equivalent client-facing professionals.
• Strong track record of account growth, contract renewals, and strategic client influence.
• Proven ability to navigate and influence senior-level client relationships (including C-suite).
• Strong leadership presence with an ability to coach, develop, and motivate others.
• Strategic thinker with a commercial mindset and solution-oriented approach.
• Exceptional communication, presentation, and negotiation abilities.
• Proficient in Microsoft Excel and PowerPoint; comfortable working with CRMs and data dashboards.
• Calm under pressure, highly organized, and collaborative across internal and external teams.

Responsibilities

• Team Management & Leadership
• Directly manage and coach a team of Account Managers across Americas, supporting their professional development and performance goals.
• Foster a collaborative, high-performing team culture aligned to Ten’s values.
• Set clear expectations, share best practices, and provide mentorship on client-facing strategy, communications, and relationship management.
• Client Leadership & Strategic Growth
• Own and expand senior relationships with key corporate clients across the region.
• Lead strategic business reviews and data-driven conversations with C-suite stakeholders.
• Understand client goals and position Ten’s services as a critical tool for customer retention and loyalty.
• Shape and execute growth plans across accounts to increase usage, satisfaction, and value
• Account Strategy & Commercial Oversight
• Translate data insights into strategy—using performance metrics to identify opportunities and mitigate risks.
• Lead contract renewals, RFP responses, and pricing discussions in partnership with Commercial and Legal.
• Ensure alignment between Ten’s services and the client's evolving needs, while maintaining profitability and SLA compliance.
• Internal Collaboration & Cross-Functional Delivery
• Coordinate with internal teams across Service Delivery, Product, Marketing, and Legal to ensure smooth execution and account alignment.
• Represent the client voice internally, while reinforcing Ten’s value and strategic contributions.

Benefits

• Comprehensive benefits: health, dental, vision, 401(k), paid leave, parental leave, tuition reimbursement
• Employee discounts, assistance programs, and access to global client networks
• Opportunities to partner with prestigious luxury brands and clients
• Clear advancement and recognition structures

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 11-50 employees