Client Services Manager

American Heart Association • Dallas, TX

2d • $77,000 - $87,000 • Remote

About The Position

Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today’s biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us.
The American Heart Association has an excellent opportunity for a Client Services Manager for the National Corporate Relations Team. This is a remote position.
In this role, you are responsible for providing operational, financial, and contracting support for Strategic Corporate Accounts to ensure compliance and execution excellence. You serve as a key operational partner to the National Corporate Relations team and cross-functional teams, overseeing internal contract management, financials, budget management, reporting, and issue resolution to support successful delivery of account-funded initiatives.
This role requires independent judgment, strong attention to detail, and the ability to navigate complex processes while maintaining positive relationships with internal and external stakeholders.
The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.
#TheAHALife is more than a company culture; it is our way of life. It embodies our commitment to work-life harmonization and is guided by our core values where our employees can thrive both personally and professionally. Discover why you will Be Seen. Be Heard. Be Valued at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X, and at heart.jobs.

Requirements

• Bachelor’s Degree or equivalent work experience
• Minimum of three (3) years of relevant experience:
• In operations, contract administration, or finance related roles
• Demonstrated ability to:
• Make sound decisions independently in a fast-paced environment
• Manage multiple priorities with strong attention to detail
• Communicate clearly and professionally with internal teams and external corporate partners
• Decision making ability towards solving problems, while working under pressure and effectively communicating these solutions to co‑workers
• Strong organizational, time management, and problem-solving skills.
• Advanced proficiency in PowerPoint, Word, and Excel, including financial tracking and reporting.
• Ability to effectively interact with corporate representatives and internal leaders at a senior level.

Responsibilities

• Serve as the primary operational point of contact for Strategic Corporate Accounts, providing day-to-day support.
• Act as a trusted internal resource to ensure account needs are addressed efficiently, accurately, and in alignment with organizational policies and agreements.
• Anticipate operational risks or issues and proactively recommend and implement solutions with minimal supervision.
• Support the execution and management of sponsor agreements and amendments in collaboration with Legal, Finance, and internal stakeholders.
• Maintain accurate contract records and documentation to support audits, renewals, and reporting needs.
• Support the end-to-end contract lifecycle for assigned corporate accounts, including intake, drafting, redlining, internal review, approval routing, execution, and final storage.
• Independently review, redline, and negotiate contractual terms internally in partnership with Legal, ensuring alignment with organizational standards, risk tolerance, and account objectives.
• Coordinate internal reviews with Legal, Finance, Compliance, and other stakeholders to resolve contract questions, track revisions, and maintain momentum toward execution.
• Ensure all executed agreements, amendments, and related documentation are complete, accurate, and properly stored to support audits, renewals, and ongoing account management.
• Provide ongoing contract management support post-execution, including interpretation of terms, tracking obligations and deliverables.
• Ensure all account-related activities comply with contractual terms, organizational policies, and approval requirements.
• Manage and oversee account finances for assigned corporate accounts, ensuring accurate tracking.
• Perform and support financial reconciliation, ensuring alignment between contracts, invoices, recorded revenue, and investigate and resolve discrepancies in partnership with Finance.
• Support invoice readiness, billing documentation, and revenue recognition processes to ensure timely and accurate financial transactions.
• Monitor financial performance and proactively identify risks, variances, or compliance concerns.
• Maintain complete, accurate financial records and documentation to support audits, forecasting, renewals, and internal and external reporting.
• Provide clear financial summaries, insights, and reporting to leadership to support decision-making and account planning.

Benefits

• Compensation – Our goal is to ensure you have a competitive base salary. That’s why we regularly review the market value of jobs and make adjustments, as needed.
• Performance and Recognition – You are rewarded for achieving success through annual salary planning and incentive programs; eligibility for an incentive program is based on the type of position.
• Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.
• Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. Heart U is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
• Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.
• Tuition Assistance - We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees