Manager Client Digital Experience

Compeer Financial • Lakeville, MN

40d • Hybrid

About The Position

This position is responsible for executing client experience strategies that drive engagement and satisfaction across the organization's client digital platforms. The incumbent plays a key role in aligning client experience activities with business objectives through team management and client analysis. Fosters a culture of collaboration and continuous improvement, guiding their team to achieve operational goals and enhance the client's journey through the organization's digital offerings.

Requirements

• Bachelor’s degree in business administration, marketing, computer science, engineering or related field or equivalent combination of education and experience.
• Minimum of 7 years of experience in product management, product strategy, software or delivery development with a focus on digital products.
• Minimum of 3 years of leadership and management experience, preferred.
• Solid experience in technical and business domains.
• Solid experience with agile planning and tracking tools (e.g., Azure DevOps).
• Ability to build effective partnerships with technology, business units, and external vendors.
• Strong communication and leadership skills, with the ability to influence stakeholders and foster collaboration.
• Understanding of DevOps practices and software architecture.
• Experience with client satisfaction and engagement metric improvements.
• Leadership skills to select, evaluate, engage, motivate, mentor, train, delegate, reward and lead remote team members.
• Strong listening, written and verbal communication skills, with ability to communicate at all levels of the organization.
• Skill in developing and maintaining interpersonal relationships.
• Strong problem solving, decision making and organizational skills.
• Strong computer skills, including MS Office applications, customer relationship management (CRM) programs and client databases.
• Attention to detail and accuracy.
• Valid driver's license.

Nice To Haves

• Experience in regulated industries (banking, finance, etc.), preferred.
• Experience in leading agile transformations.
• Knowledge of lean portfolio management practices.

Responsibilities

• Supports the brand; aligns with the vision, mission, and values of the organization.
• Hires, develops, motivates, coaches, evaluates, trains, and rewards team members.
• Provides clear and timely communication and feedback on expectations and goals.
• Promotes a positive work environment that leverages the talents and abilities of team members in achieving organizational and team goals.
• Assists in defining team’s goals and monitors progress toward objectives.
• Builds and develops a team, fostering a culture of learning and improvement.
• Provides coaching and mentorship to team members, supporting career development paths and growth opportunities.
• Implements client experience strategies aligned with business goals and technological vision, ensuring seamless interactions across digital platforms.
• Supports the team committed to transforming the client engagement model, fostering innovation and improvement.
• Communicates the client experience strategy for digital touchpoints, ensuring consistency and service excellence.
• Maintains experience roadmaps to capitalize on opportunities and trends, enhancing client satisfaction.
• Tracks product Objectives and Key Results (OKRs) to measure success and drive improvements in client interactions.
• Collaborates with leadership to ensure alignment between digital product strategy and business strategy.
• Partners with Engineering, Operations, and Marketing to ensure smooth product execution.
• Facilitates cross-functional collaboration to align product teams with business stakeholders.
• Advocates for a client-centric approach within the organization.
• Guides business technology and business teams on product adoption and optimization strategies.
• Communicates program status, risks, and outcomes to stakeholders.
• Facilitates cross-functional collaboration and decision-making processes.
• Manages expectations and negotiates priorities amid competing demands, building strong relationships with teams.

Benefits

• Hybrid model – up to 50% work from home
• Flexible schedules including ample flexibility in the summer months
• Up to 9% towards 401k (3% fixed Compeer contribution plus up to 6% match)
• Benefits: medical, dental, vision, HSA/FSA, life & AD&D insurance, short-term and long-term disability, wellness program & EAP
• Vacation, sick leave, holidays/floating holidays, parental leave, and volunteer paid time off
• Learning and development programs
• Mentorship programs
• Cross-functional committee opportunities (i.e. Inclusion Council, emerging professional groups, etc.)
• Professional membership/certification reimbursement and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees