Manager, Claims

AAA Life Insurance Company • Livonia, MI

3d • Hybrid

About The Position

AAA Life is a respected and trusted American brand that has been focusing on Life Insurance and Annuity Products since 1969. At AAA Life we have over 1.8 million policies where we take pride in earning the trust of our policyholders who understand our promise to be there for them – and their families – when we’re needed most. By joining the AAA Life team, you are joining a company that genuinely cares about helping each other, with a devotion to protect the lives of those around us. We embrace a diverse, equitable, inclusive culture where all associates can feel a sense of belonging and use their unique talents and perspective to influence, innovate, motivate, and thrive.
Who are we looking for?
We are seeking a determined and knowledgeable Life Insurance Claims Manager who thrives in a changing environment. You should be passionate about delivering results and stewardship of the member experience, have strong attention to detail, and able to manage people, culture and results. The ideal candidate is a natural leader with strong communication skills, capable of organizing multiple priorities, inspiring the team to deliver quick, accurate, fair and compassionate service to members. You leverage analytical skills to drive insights that illuminate strategic business decisions. Your ability to anticipate risks and manage resources effectively will be key to your success.

Requirements

• Bachelor’s degree in any field
• 10+ years in Life Insurance claims
• Determination to deliver results. Able to take on above average workloads, work effectively under pressure and manage multiple priorities
• Experience managing people (5+ years experience in leadership roles) with balanced approach to accountability and caring about the wellbeing of associates
• Claims investigation – experience solving complex problems, developing strategies and improving processes

Nice To Haves

• Successful completion of LOMA, FMLI, ICA or CSA courses preferred

Responsibilities

• Delivers quick, accurate, fair and compassionate service to members
• Provides stewardships of the member experience, acting proactively to find solutions to member concerns
• Develop analytics and insights to help drive claims efficiency and effectiveness
• Plan and coordinate claim activity and workflow
• Build and leverage appropriate metrics to manage team performance and key business controls
• Work with the data team to enhance reporting models and metrics to better monitor trends and claim drivers as well as individual performance
• Integrate competitive intelligence with strategic business decisions
• Acts with a sense of urgency and the ability to weigh multiple priorities
• Takes ownership of role, decisions and outcomes, maintaining accountability and transparency of both successes and challenges
• Develops and communicates a game plan for the team; develop plans, align resources, execute
• Sets goals for the team and holds associates accountable for results
• Ability to react to changes in volume and effectively manage team resources
• Investigates and resolves hurdles on complicated claims concerns
• Examines all reasonable tactics, not just the easiest solution.
• Optimizes costs and outcomes.
• Ability to coordinate and manage work cross-functionally; develops strong internal and external relationships
• Build and monitor control reports
• Identifies critical pain points and key business risks
• Proactively identify risk issues or events, take appropriate actions to minimize impact
• Develop strategies and procedures to ensure accuracy of claim adjudication decisions
• Monitors and ensures compliance with industry regulations, company policies and ethical guidelines
• Launches and nurtures careers of managers and associates
• Ensures consistency of implementation of best practices and procedures
• Provides mentorship, coaching and sponsorship of associates in their career goals
• Develops and maintains a culture of positivity, urgency and accountability
• Delegates effectively to staff with an eye to development of the team
• Embraces innovative approaches to improve customer experience and overall value proposition
• Change agent that effectively focuses resources during times of change and transition
• Builds a culture of continuous improvement
• Open to automation and cutting-edge methodologies
• Ability to formulate business questions in a way that can be solved by data or technology
• Seeks ways to improve processes, enhance efficiency and adopt new technologies

Benefits

• Hybrid work environment that promotes work-life balance
• Comprehensive medical, dental, and vision coverage starting from your first day
• Employer 401k match and employer contribution to a pension plan
• Generous PTO and paid parental leave to support your family needs
• Various social programs and community involvement initiatives backed by the company

What This Job Offers

• Job Type: Full-time
• Career Level: Manager