Manager, Claims Payment Processing

AUTOMOBILE PROTECTION CORPORATION • Nocatee, FL

2d

About The Position

Supervises the payment processes of the Claims department to ensure prompt and efficient payment of claims, and that the core values of APCO are carried out in all processes and functions. Position directly supervises a team of non-exempt Payment Processors, and is responsible for their performance management and professional development.

Requirements

• Bachelor’s degree or commensurate work experience.
• 4+ years professional service experience in a claims department.
• Attention to detail is essential, as well as the ability to be very organized in a fast paced environment.
• Excellent time management. Must display a sense of urgency.
• Excellent computer skills are essential.
• Excellent communication skills, both verbal and written.

Nice To Haves

• Georgia Property and Casualty Adjusters license preferred (not required).

Responsibilities

• Conducts dollar audits on paid claims for quality assurance.
• Collects and documents quarterly reviews for Payment Processors.
• Reports on departmental KPIs weekly.
• Assist in monthly reconciliation of claims and vendor disbursement accounts.
• Initiate disputes of charges that have been posted by merchants in error by sending all pertinent documents needed to assist in the dispute and follow through to ensure credit is made to APCO's bank account.
• Monitor productivity and delegate duties to ensure prompt turnover times.
• Serve as department’s Subject Matter Expert for time cards, including instructing other people leaders on management of employees’ time.
• Handle escalated calls related to payment processing.
• Coach and develop direct reports on a regular basis.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 101-250 employees