Manager, Claims Administration & Processing - Hybrid

Swiss Re•Fort Wayne, IN

32d•$112,000 - $168,000•Hybrid

About The Position

As Claims Administration Manager, you'll take ownership of the accurate and timely administration of reinsurance assumed across individual and group life, health products, and related retrocession treaties. You'll collaborate with stakeholders across the organization to enhance our client value proposition while increasing shareholder value through exceptional claim notifications/billings, data quality management, and operational performance.

Requirements

Minimum of 7-10 years of experience in a reinsurance/insurance claim environment
Prior people management experience including delivery of performance targets
Knowledge of insurance and reinsurance products and features
Good understanding of the Reinsurance value chain process
Proven interpersonal and communication skills for cross-departmental and client collaboration
Confidence in delivering presentations both in-person and virtually
Strong decision-making skills with ability to apply the 80-20 rule effectively
Understanding of financial reporting requirements
Excellent organizational and time management skills
Initiative to question current processes and suggest improvements
Proficiency in MS suite: PowerPoint, Word, Access, Excel, Power BI, AI tools
Bachelor's degree or equivalent experience in risk management/business administration

Responsibilities

Foster a performance culture that encourages collaboration across organizational boundaries
Make independent hiring decisions and provide input on promotions while coordinating with HR
Deliver continuous performance feedback that is frequent, honest, fair, clear, and constructive
Ensure quality and timeliness targets are met according to stakeholder and client requirements
Implement effective risk management processes and controls. Promptly escalate incidents as needed
Understand the complete reinsurance value chain and Claims Administration's role within it
Manage resources efficiently to balance workloads and ensure on-time service delivery
Solve complex problems using logic and imagination to define issues and implement solutions
Collaborate across Swiss Re to leverage technology and propose process simplifications
Lead the team in adapting to advancing technology and process enhancements
Explore innovative approaches to challenge the status quo in alignment with organizational goals
Convey information clearly while anticipating and eliminating potential misunderstandings
Contribute to Operations' bottom-up budget process and manage team expenses accordingly