Manager, Certification Program Operations

ASME INTERNATIONAL•New York, NY

11h•$90,000 - $110,000•Remote

About The Position

ASME helps the global engineering community develop solutions to real-world challenges. Founded in 1880 as The American Society of Mechanical Engineers, ASME is a nonprofit professional organization that enables collaboration, knowledge sharing, and skill development across all engineering disciplines, while promoting the vital role of the engineer in society. ASME codes and standards, publications, conferences, continuing education, and professional development programs provide a foundation for advancing technical knowledge and a safer world. From college students and early-career engineers to project managers, corporate executives, researchers, and academic leaders, ASME's members are as diverse as the engineering community itself. We are seeking a Manager, Certification Program Operations, to join our team and share in their passion for learning and development. This role oversees the daily execution, compliance, and continuous improvement of ASME’s professional certification programs.

Requirements

Bachelor’s degree or additional equivalent work experience
Minimum of 5 years’ experience managing certification or examination operations within a professional association, licensure, or testing environment.
Communication – Oral and written presentation, including the ability to clearly explain technical concepts to non-technical audiences
Relationship Management – Ability to work well with teams in diverse, complex, and changing environments
Problem Solving – Ability to identify key issues, gather data to investigate those issues, and develop actionable recommendations
Project Management – A detailed approach and ability to work independently and remain organized in order to meet commitments and balance competing priorities
Demonstrated knowledge of ISO 17024 or NCCA standards and audit/compliance processes.
Experience with certification management platforms (Learning Builder preferred), CRM tools (Salesforce), and data reporting systems.

Responsibilities

Oversee & optimize end-to-end certification operations including candidate application review, exam scheduling, results release, and recertification processing.
Manage the full certification governance decision process including certificate issuance, suspension, withholding and withdrawal in accordance with program policies and requirements.
Develop, maintain, and continuously improve operational policies, standard operating procedures (SOPs), and process documentation to ensure consistency and quality.
Manage logistics for item writing, exam form review, and SME engagement, including contracting, scheduling, and communications.
Initiate and process all financial transactions, ensure compliance with Generally Accepted Accounting Principles (GAAP), help manage contractor costs, implement program fee adjustments, and report on program trends.
Serve as an internal liaison and point of contact with customer care for candidate inquiries, complaints, and appeals, ensuring timely resolution and compliance with accreditation requirements.
Coordinate development and updates of customer-facing certification materials, including the candidate handbook, recertification guidelines, and ASME.org content.
Generate and analyze operational and program performance reports in Learning Builder, Salesforce, and related systems.
Coordinate annual audits and ongoing compliance activities to ensure adherence to ISO 17024 and NCCA standards.
Oversee vendor relationships for certification platforms ensuring contract performance, data integrity, and service quality.
Manage candidate communications and maintain the database of applicants and certificate holders.
Research, evaluate, and support proposals for new accreditation or reaccreditation opportunities.
Identify opportunities to improve candidate experience, streamline workflows, and enhance the efficiency, transparency, and scalability of certification operations.
Develop and implement voice of customer processes to analyze inquiries from current customers regarding their certification experience.