Manager - Central Business Office, St. Joseph Medical Center

St. Josephs Medical Center•Houston, TX

About The Position

SUMMARY: Reporting directly to the Regional Business Office Director, the Business Office Manager is responsible for overseeing acute-care hospital Business Office operations including billing, cash posting and collections, and provides direct management of billing, cash posting, collections and support staff. DUTIES AND RESPONSIBILITIES: Service: Supports the development and implementation of the consolidation strategy for managing acute care hospital accounts receivable for the organization. Oversee and maintains high quality billing, cash posting, collection, customer service, and other critical revenue cycle processes to ensure accurate and timely reimbursement. Assists in the implementation and optimization of revenue cycle technology and information systems to support service consolidation, improve operational efficiency and reduce overall costs. Effectively manage staffing and resources to meet hospital operational, financial and compliance objectives. Establishes and maintains regular, meaningful communication throughout the Business Office and with hospital leadership. Perform other duties as assigned. People: Ensure all employees within span of control are provided with a structured work and supportive work environment. Promotes the Business Office as a service-oriented department and continuously works to identify and meet the needs of internal and external customers. Motivate and engage staff through ongoing feedback, coaching and recognition. Demonstrates professionalism and accountability, setting a positive example for staff in daily activities. Quality: Supportive of the compliance program set forth by SJMC and demonstrated by: Ensure compliance with regulatory agencies and accreditation standards. Upholds the Standards of Conduct and Corporate Compliance. Adheres to and helps to enforce all compliance policies relevant to his/her area. Assures timely compliance education as requested by the Regional Compliance & Safety Officer and/or through corporate initiatives. Growth: Consistently supports the hospital and communicates the Mission, Vision and Values of St. Joseph Medical Center. Follows the St. Joseph Medical Center Guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI). Participates in developing department-wide goals and objectives. Supportive of the compliance program set forth by SJMC and demonstrated by: Upholds the Code of Ethics and Corporate Compliance. Adheres to dealing appropriately and fairly with employee misconduct. Enforces all compliance policies as they pertain to his/her area. Provides and assures timely compliance education as requested by the Regional Compliance and Safety Officer and/or through corporate initiatives. Finance: Monitor, analyze and report on key acute care hospital revenue cycle performance indicators, including but not limited to days in accounts receivable, discharged not final billed (DNFB), denial rates, cash collections, and aging trends. Utilizes data and analytical reporting to identify performance gaps, drives process improvements and supports operational and financial decision making. Develops and maintains positive relationships with all fiscal intermediaries, payors, vendors, facilities, and corporate. Comply with all reimbursement and billing procedures for regulatory, third party and private insurance payors.

Requirements

Leadership – effectively leads individuals and groups toward desired outcomes by setting clear performance expectations and promoting quality practices.
Financial Management – applies financial tools and processes to effectively manage accounts receivables performance and achieve budgetary goals.
Project Management – utilizes strong analytical and problem-solving skills to assess work activities, prioritize initiatives and allocate resources effectively.
Organizational and delegation skills – proactively prioritizes operational needs and effectively manages resources to support department and organization objectives.
Tactical execution – oversees the development, implementation and ongoing directions of operational programs and acute care hospital revenue cycle process.
Customer service skills – establishes and maintains positive long-term relationships with internal and external customers, building trust and respect by consistently meeting and exceeding expectations.
Policies & Procedures – demonstrate comprehensive knowledge and understanding of organizational policies, procedures, systems, and regulatory requirements.
Communication – communicate clearly and concisely through presentations, written reports, policies, meetings, and telephone communications.
Confidentiality – maintain strict confidentiality in handling sensitive and proprietary information.
Talent Management – recruits, develops, and manages staff resources necessary to achieve organizational and operational goals.
Technical Skills – proficient in Microsoft Office applications including Excel, Power Point, Project, and Word.
Bachelor's degree in business, healthcare administration or a related field or an equivalent combination of education and progressively responsible healthcare management experience preferably in acute-care hospital setting.
Minimum of 5 years' experience as Business Office Manager or revenue cycle management role, preferably within a Hospital or Healthcare system.

Nice To Haves

Bi or Multilingual, Preferred.

Responsibilities

Overseeing acute-care hospital Business Office operations including billing, cash posting and collections
Direct management of billing, cash posting, collections and support staff
Supports the development and implementation of the consolidation strategy for managing acute care hospital accounts receivable for the organization
Oversee and maintains high quality billing, cash posting, collection, customer service, and other critical revenue cycle processes to ensure accurate and timely reimbursement
Assists in the implementation and optimization of revenue cycle technology and information systems to support service consolidation, improve operational efficiency and reduce overall costs
Effectively manage staffing and resources to meet hospital operational, financial and compliance objectives
Establishes and maintains regular, meaningful communication throughout the Business Office and with hospital leadership
Ensure all employees within span of control are provided with a structured work and supportive work environment
Promotes the Business Office as a service-oriented department and continuously works to identify and meet the needs of internal and external customers
Motivate and engage staff through ongoing feedback, coaching and recognition
Demonstrates professionalism and accountability, setting a positive example for staff in daily activities
Ensure compliance with regulatory agencies and accreditation standards
Upholds the Standards of Conduct and Corporate Compliance
Adheres to and helps to enforce all compliance policies relevant to his/her area
Assures timely compliance education as requested by the Regional Compliance & Safety Officer and/or through corporate initiatives
Consistently supports the hospital and communicates the Mission, Vision and Values of St. Joseph Medical Center
Follows the St. Joseph Medical Center Guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI)
Participates in developing department-wide goals and objectives
Upholds the Code of Ethics and Corporate Compliance
Adheres to dealing appropriately and fairly with employee misconduct
Enforces all compliance policies as they pertain to his/her area
Provides and assures timely compliance education as requested by the Regional Compliance and Safety Officer and/or through corporate initiatives
Monitor, analyze and report on key acute care hospital revenue cycle performance indicators, including but not limited to days in accounts receivable, discharged not final billed (DNFB), denial rates, cash collections, and aging trends
Utilizes data and analytical reporting to identify performance gaps, drives process improvements and supports operational and financial decision making
Develops and maintains positive relationships with all fiscal intermediaries, payors, vendors, facilities, and corporate
Comply with all reimbursement and billing procedures for regulatory, third party and private insurance payors
Perform other duties as assigned