Manager - Central Business Office, St. Joseph Medical Center

St. Josephs Medical Center•Houston, TX

About The Position

Under the direct supervision of the Regional Business Office Director, the Central Business Office Manager is responsible for assigned Central Business Office operations.

Requirements

Leadership – guides individuals and groups toward desired outcomes, setting high performance standards and delivering quality practices.
Financial Management – applies tools and processes to successfully manage accounts receivables to budget.
Project Management – analytical and problem-solving skills to assess work activities and allocate resources appropriately.
Organizational and delegation skills – proactively prioritizes needs and effectively manages resources.
Tactical execution – oversees the development, deployment and direction of complex programs and processes.
Customer service skills – establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.
Policies & Procedures – articulates knowledge and understanding of organizational policies, procedures, and systems.
PC Skills - Microsoft Office (Excel, Power Point, Project, and Word).
Ability to communicate clearly and concisely through presentations, written reports, policies, meetings, and telephone calls.
Ability to maintain confidentiality.
Ability to recruit and manage the resources necessary to meet organizational and operational objectives.
Undergraduate degree in a business field or extended healthcare management experience.
Minimum of 5 years' experience as Business Office Manager or comparable Receivable Management experience.

Nice To Haves

Bi or Multilingual, Preferred.

Responsibilities

Assists with the development and implementation of the consolidation strategy for managing receivables for the organization.
Builds and maintains high quality billing, customer service, collection, and other critical reimbursement processes.
Assists with the development and implementation of the technology and information systems needed to facilitate the consolidation of services, ensure overall cost reductions, and maximize the effectiveness of accounts receivable management.
Effectively manages the resources needed to meet operational and organizational objectives.
Responsible for establishing and maintaining regular and meaningful communication throughout the Business Office.
Ensure all employees within span of control are provided with a structured work environment.
Promotes the department as a service organization and continuously works to identify and satisfy the needs of internal and external customers.
Motivate staff through continual feedback and recognition.
Sets an example for all staff in their daily activities.
Ensure compliance with regulatory agencies and accreditation standards.
Upholds the Standards of Conduct and Corporate Compliance.
Adheres to and helps to enforce all compliance policies relevant to his/her area.
Assures timely compliance education as requested by the Regional Compliance & Safety Officer and/or through corporate initiatives.
Consistently supports the hospital and communicates the Mission, Vision and Values of St. Joseph Medical Center.
Follows the St. Joseph Medical Center Guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).
Participates in developing department-wide goals and objectives.
Upholds the Code of Ethics and Corporate Compliance.
Adheres to dealing appropriately and fairly with employee misconduct.
Enforces all compliance policies as they pertain to his/her area.
Provides and assures timely compliance education as requested by the Regional Compliance and Safety Officer and/or through corporate initiatives.
Develops and maintains positive relationships with all fiscal intermediaries, payors, vendors, facilities, and corporate.
Comply with all reimbursement and billing procedures for regulatory, third party and private insurance payors.
Other duties as assigned.