Manager, Center Administrator

SCAN Health Insurance•Truckee, CA

1d•$106•Onsite

About The Position

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the “12 Angry Seniors.” Their mission continues to guide everything we do. Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults. Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity. At SCAN, we believe scale should strengthen—not dilute—our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve. Manager, Center Administrator Location: Onsite The job To ensure the smooth, efficient, and member-focused operation of the SCAN Central Center location, supporting the center’s mission of delivering community-based wellness, education, resource and member-support programs. Oversees daily operations of the SCAN Central Center to deliver a safe, welcoming, and memberfocused experience. Manages budget and forecasting, staffing, scheduling and program logistics, vendor contracts, and facility/IT coordination. Serves as the primary on-site and on-call point of accountability for facility readiness, issue escalation, and continuous improvement in center performance and member engagement. You will Develop and manage annual center budget and forecasting; manage expenses and supplies. Manage vendor contracts and ensure compliance with policies/procedures, including onsite vendor repair/maintenance, housekeeping, etc. Oversee the daily operations of the center, including front desk/member reception, scheduling of programs/events/classes, facility readiness, vendor coordination and general facility operations. Responsible for opening and closing the center location (unless otherwise delegated), ensuring the facility is secure, operational, and prepared and serving as the primary point of accountability for overall site operations. Serve as the primary on-call contact (or establish and manage an on-call rotation) for after-hours facility emergencies requiring onsite response, ensuring timely resolution and clear escalation protocols. Manage site Facilities and IT coordination, including submitting and tracking HEAT tickets (or equivalent), overseeing maintenance/equipment performance, and partnering with Facilities on repairs, supplies, safety practices, and onsite event planning in alignment with property management requirements. Conduct routine facility readiness checks during opening and closing, including safety, cleanliness, equipment functionality, and overall environment, proactively addressing/escalating issues. Manage center staff (e.g., administrative team, program coordinators, event staff, health educators as applicable) — hiring, training, performance monitoring, staffing schedules. Develop and track center performance metrics (attendance, participation, feedback/satisfaction, facility utilization), implement improvements, and prepare and present financial and performance reports to leadership. Work across major functional areas (Member Experience, Sales, Marketing, General Manager/Market Performance) to drive Center results, develop retention and sales initiatives, develop external community partners, represent the center in community outreach events, and engage in strategic planning for growth/service offerings/member experience enhancements.

Requirements

7++ years managing operations of a hospitality facility, community center, or healthcare/ wellness site
7+ years Budgeting and financial oversight experience
Bachelor’s Degree or equivalent experience
Multitasking, prioritizing, driving results, improving processes.
Ability to handle and resolve escalated issues with tact, empathy and decisiveness.
Comfort in a member-facing environment and strong customer service orientation.
Budgeting and financial oversight (forecasting, expense management, reporting).
Familiarity with scheduling and event coordination.
Facility management and vendor oversight (repairs/maintenance, housekeeping, contracts.
Proficiency with standard office technology (e.g., Microsoft Office suite)
Ability to respond to facility emergencies or operational issues outside of standard business hours, either directly or through management of an on-call rotation.

Nice To Haves

Knowledge of healthcare/wellness services, community resource navigation is a plus

Responsibilities

Develop and manage annual center budget and forecasting; manage expenses and supplies.
Manage vendor contracts and ensure compliance with policies/procedures, including onsite vendor repair/maintenance, housekeeping, etc.
Oversee the daily operations of the center, including front desk/member reception, scheduling of programs/events/classes, facility readiness, vendor coordination and general facility operations.
Responsible for opening and closing the center location (unless otherwise delegated), ensuring the facility is secure, operational, and prepared and serving as the primary point of accountability for overall site operations.
Serve as the primary on-call contact (or establish and manage an on-call rotation) for after-hours facility emergencies requiring onsite response, ensuring timely resolution and clear escalation protocols.
Manage site Facilities and IT coordination, including submitting and tracking HEAT tickets (or equivalent), overseeing maintenance/equipment performance, and partnering with Facilities on repairs, supplies, safety practices, and onsite event planning in alignment with property management requirements.
Conduct routine facility readiness checks during opening and closing, including safety, cleanliness, equipment functionality, and overall environment, proactively addressing/escalating issues.
Manage center staff (e.g., administrative team, program coordinators, event staff, health educators as applicable) — hiring, training, performance monitoring, staffing schedules.
Develop and track center performance metrics (attendance, participation, feedback/satisfaction, facility utilization), implement improvements, and prepare and present financial and performance reports to leadership.
Work across major functional areas (Member Experience, Sales, Marketing, General Manager/Market Performance) to drive Center results, develop retention and sales initiatives, develop external community partners, represent the center in community outreach events, and engage in strategic planning for growth/service offerings/member experience enhancements.

Benefits

Base Pay Range: $106.200-$153,705
Work Mode: Onsite
An annual employee bonus program
Robust Wellness Program
Generous paid-time-off (PTO)- 11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days
Excellent 401(k) Retirement Saving Plan with employer match
Robust employee recognition program
Tuition reimbursement
An opportunity to become part of a team that makes a difference to our members and our community every day!
A competitive compensation and benefits program;
An annual employee bonus program;
Generous paid-time-off (PTO);
Eleven paid holidays per year;
Excellent Retirement Savings program;
A work-life balance;
An opportunity to become part of a team that makes a difference to our members and our community every day!