Manager, Casino (Avalon Theatre and Wrigley Ballroom)

Catalina Island Company • Avalon, CA

6d • $70,000 - $90,000 • Onsite

About The Position

Find Your Future in Paradise! Catalina Island Company welcomes all guests and visitors to our very special island. Beyond being warm and courteous, our exceptional team members are knowledgeable and helpful - anticipating and personalizing their service on an individualized basis. We seek individuals like YOU to create the finest personal service and extraordinary experiences for our guests. WHY CATALINA ISLAND COMPANY? The Catalina Island Company offers more than just a workplace – it is a destination for service, adventure and inspiration! In 1919, chewing gum entrepreneur William Wrigley Jr. bought nearly every share of the Santa Catalina Island Company until he owned a controlling interest. He then invested millions in his vision to create a "playground for all" on Catalina Island, building infrastructure, a reservoir, Hotel Atwater, Bird Park, and other attractions. In 1921, he made Avalon the Spring Training home of his beloved Chicago Cub’s, building the Catalina Country Club to house the team’s lockers and provide a gathering place for players. The team continued to train on the island until 1951. In 1929, Wrigley built the iconic Catalina Casino, which boasts the world’s largest circular ballroom and the first theatre designed and built to show talking motion pictures. During World War II, the island served as a military training facility and was closed to tourists. The island was a popular spot with Hollywood's elite during the 1930s, 40s, and 50s. It also became a popular location for production companies to shoot movies. More than 500 films, documentaries, commercials, and TV shows have been shot in and around Catalina over the years, especially in Two Harbors on the island's west end. To this day, descendants of William Wrigley Jr. still own the Catalina Island Company and carry on his vision to create a world-class island resort. We are a welcoming community that believes in fostering a positive, team-oriented atmosphere where every team member plays a part in creating unforgettable memories for our guests. Join a team that is as vibrant, dynamic, and unique as the island itself! JOB SUMMARY The Casino Manager oversees daily operations of the Catalina Casino’s Avalon Theatre and Wrigley Ballroom , ensuring exceptional guest experiences, efficient event operations, and the preservation of this historical landmark. This role combines leadership in hospitality, event management, and Food and Beverage oversight while maintaining positive guest experiences and adherence to company standards.

Requirements

• Minimum of three (3) years of experience managing a hospitality or entertainment venue with at least 1-2 years in a Restaurant or Food and Beverage industry
• 2+ years of supervisory/management experience.
• Excellent customer service skills
• Basic knowledge of budget management and cost controls.
• Strong administration and management skills.
• Experience training colleagues in a hands-on and supportive manner.
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Excellent verbal, written, and interpersonal communication skills.
• Strong organizational, multi-tasking, and prioritizing skills.
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
• Strong attention to detail and accuracy skills.
• Strong interpersonal and team player skills; ability to work closely with other departments and communicate clearly and effectively with colleagues and guests.
• Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions.
• Willingness and ability to work in a fast-paced environment.
• Interact with employees to reiterate enforce rules, policies, and procedures.
• Demonstrate success in managing multiple outlets, departments, or concepts simultaneously
• Strong working knowledge of California labor laws, health codes, and alcohol service regulations
• Proven track record of driving guest satisfaction and operational excellence
• Financial acumen, with experience managing budgets, labor costs, and revenue management
• Excellent leadership, communication, and interpersonal skills
• Strong understanding in alcoholic beverage knowledge including craft cocktails and wine
• Proficiency in Microsoft Office, POS systems and inventory management
• California Food Handlers Certificate (completion at time of hire)
• RBS (Responsible Beverage Service) Certificate (completion at time of hire)

Responsibilities

• Manage the daily operation of the Catalina Casino, including General Admission, Guided Tours, Concession Sales, and Special Events.
• Oversee day-to-day operations of Food and Beverage, ensuring consistency in service, food quality, cleanliness, and brand standards
• Create and maintain employee schedules, aligning them with tour schedules.
• Respond to day-of changes caused by staff call outs, inclement weather, or other unforeseen circumstances by adjusting employee schedules and tour schedules in real time.
• Ensure proper opening, closing, and shift execution, including floor presence during peak service periods
• Respond to guest feedback, online reviews, and service recovery situations with professionalism and urgency
• Maintain high standards of service, ambiance, cleanliness, and presentation
• Partner with other departments and leadership teams to support branding, seasonal programming, and community engagement
• Build and lead a strong team with clear accountability and development plans
• Maintain master calendar, coordinating Daily Operations, Banquets, Venue Rentals, and Special Events.
• Update FareHarbor Casino activity offerings regularly
• Manage the Casino team to deliver excellent customer service.
• Uphold all safety standards and emergency response procedures in coordination with the Senior Director of Safety
• Monitor daily/weekly concessions ordering.
• Recruit, hire, train, and retain management and hourly team members
• Other duties as assigned

Benefits

• The Catalina Island Company offers housing as an option for eligible employees at a subsidized rate. Employees are responsible for paying a portion of the housing cost, typically deducted through payroll.
• Employee discounts and perks – restaurant, hotels and activities.
• Beautiful island views and a summer of adventure!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed