Manager, Case Management

Mass General Brigham

102d • $58,656 - $142,448

About The Position

The Manager of Case Management participates with leadership in the development of the case management standards, evaluation of outcomes, and development of improvement initiatives. The Manager is responsible for overseeing customer service, supervising staff and serving as a role model for staff, the daily assignment of staff, patient flow, and shift-to-shift decision making regarding staffing.

Requirements

• Nursing, Advanced Practice Provider or Social Work Degree required.
• Licensed Independent Clinical Social Worker (LICSW), Registered Nurse (RN), Physician Assistant (PA), Nurse Practitioner (NP) or other related degree required.
• 5+ years of supervisory or management experience with professional staff in a healthcare setting required.
• 5+ years of experience in case management, utilization review, or discharge planning required.
• Experience working with dually eligible (DSNP) population highly preferred.

Nice To Haves

• Strong analytical ability, critical thinking and processing skills.
• Strong customer and interpersonal skills.
• Strong teamwork skills.
• Excellent organizational and communication skills.
• Ability to deal with rapid changing health care environment.
• Excellent interdisciplinary team collaboration skills.

Responsibilities

• Provide day-to-day supervision to Case Managers and interns/students as appropriate.
• Complete psychosocial assessments covering psychological, social and environmental concerns, including evaluation of mental status.
• Review daily referrals and screenings of clients.
• Audit case file on a regular basis for completeness and accuracy.
• Assist in discharge planning as required.
• Serve and protect the hospital community by adhering to professional standards, hospital care policies and procedures, federal, state, and local requirements, and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards.

Benefits

• Comprehensive benefits package.
• Career advancement opportunities.
• Differentials, premiums and bonuses as applicable.
• Recognition programs designed to celebrate contributions and support professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees