Manager - Carrier Sales

TDS Telecom

1d•Remote

About The Position

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact? As a Manager - Carrier Sales, you will serve as the principal customer contact for all business development, sales, revenue generation and promotional activity for the Company’s carrier customers (e.g., cellular, IXC, CAP, ILEC, CLEC) throughout TDS ILEC, CLEC, and cable markets. They work directly with the Regional Manager - Business Sales & Operations to craft a strategic plan to develop new and existing carrier accounts and then execute that plan. The role pursues new carrier customers and maintains business relationships with existing carrier customers to add circuits and capacity, grow revenues, and retain accounts. This position will work Monday - Friday, 8am-5pm CST. The Manager - Carrier Sales is targeted to earn $118,620+ annually (base + commission). You will be a true solution seller who succeeds by identifying customer needs and developing opportunities to leverage TDS’ network and full complement of solutions and technology offerings which encompass, TDM and Ethernet transport. The Manager - Carrier Sales must be able to uncover business opportunities by reaching out and developing relationships with everyone from Tier 1 carriers to regional fiber networks to local ILECs. As a strategic carrier sales professional, the incumbent is responsible and accountable for developing new business opportunities, as well as working with carrier accounts. You will execute the “go to market” strategy by leveraging the resources of TDS to meet the needs of carrier accounts. You will work cooperatively with members of the Carrier Sales Team, representatives from other business units, including Marketing & Product Development, Government & Regulatory Affairs (Carrier Relations, Access Service Center and Carrier Account Services), Network Services (planning, engineering, implementation and optimization), and Network Operations (circuit turn up, ongoing circuit support, and trouble resolution) to ensure the fulfillment of the TDS value proposition and brand promise to the customer. The success of the carrier sales team is dependent upon the Manager-Carrier Sales knowledge, commitment, communication, and ability to work cooperatively with the Regional Manager - Business Sales & Operations, its team members, and other TDS teams. This position has the ability to work remotely in any of the 40+ States in which TDS Telecom operates.

Requirements

Bachelor’s degree or higher OR 4+ years professional work experience.
5+ years of business-to-business sales experience and success.
4+ years carrier telecommunications sales experience and/or experience with Special Access Products (i.e. Ethernet, Sonet, DS3s, t-1s, etc.).
Must have and maintain a valid driver’s license as travel is required and a necessary part of this position.
Ability to set goals clearly and effectively and attain them as evidenced by a track record of setting goals, creating a work plan, establishing a reward, working diligently, measuring performance, adjusting as necessary and then accomplishing the goal.
Winning “can-do” attitude and strong work ethic as evidenced by a track record of success in business, education, or extracurricular activities.
Confident and assertive air coupled with a time intensity that is evidenced by a track record of seizing the moment and bringing the appropriate amount of energy to upset complacency and effect change sooner than later.
Ability to accomplish goals by securing the support and cooperation of individuals outside your span of control; ability to sell others.
Curious and perceptive nature coupled with energy that is evidenced by a history of questioning the way things are, identifying opportunities and then effecting change with an eye toward making things better.
Ability to work independently as evidenced by identifying problems, gathering data, weighing the facts, consulting others as necessary, making decisions and effectively implementing the decision.
Excellent verbal and written communications skills including the ability to convincingly persuade others as evidenced in personal interviews and via telephone.
Computer literacy (i.e., Excel, Word, email, Internet).
Must maintain quota levels.

Responsibilities

Develop a strategic plan to grow the TDS carrier business by adding new accounts, retaining customers, and growing revenue. Stay up-to date with CLEC/ILEC/Cable network investments and leverage them to add points of interconnection to serve other carriers and customers.
Identify, contact, and build relationships with prospective and existing carrier accounts through a combination of email, telephone calls, and in-person visits. Engage in trade association events (e.g., Comptel) to build network and earn referrals to obtain appointments. Leverage the Company’s digital marketing to increase awareness and generate leads.
Meet and exceed the monthly goals to acquire, retain, and grow the carrier customer base and revenues. Conduct the day-to-day activities to win carrier sales and provide customer service as needed. Work cooperatively with product marketing to ensure competitive pricing. Provide regular account updates and sales forecasts.
Close carrier sales, gather all the necessary documentation, develop a sales plan for the account, forward the sales package, and maintain customer contact. Manage the customer account through transition to our Sr Account Manager and participate in the upgrade as needed.
Maintain key industry, vendor, competitor, and customer contacts. Communicate regularly with Network Services staff to promote active buy/sell coordination with our carrier suppliers/customers.
Maintain personal technical knowledge by working closely with the sales engineer, interacting regularly with Network Services staff, and attending industry seminars. Maintain and improve interpersonal skills and knowledge of internal processes for self and sales team.
Participate in trade shows, industry events, and other customer activities. Maintain relations with contacts and lead sources.
Perform other duties as required.