Manager Carrier Management

C.H. Robinson•Chicago, IL

36d•Onsite

About The Position

C.H. Robinson is seeking a dynamic Manager Carrier Management to lead a high‑performing team dedicated to delivering exceptional capacity solutions. In this role, you will guide both local and virtual employees through daily coaching, performance development, and strategic execution to meet customer and organizational goals. You will champion change, drive adoption of key carrier procurement strategies, and leverage analytics to influence decisions and improve quality. You will also build strong internal and external relationships to support growth, resolve challenges, and ensure seamless coverage. If you thrive in a fast‑paced environment and excel at empowering teams to succeed, this is your opportunity to make a meaningful impact. At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work on-site with your peers five days a week, fostering creativity and producing impactful results through face-to-face interactions. Experience the full benefits of teamwork and immediate collaboration in a vibrant and engaging workplace. DUTIES AND RESPONSIBILITIES The duties and responsibilities of this position consists of, but are not limited to, the following: Talent Management: Daily coaching and performance management. Monitor employee activity, productivity and quality metrics; work one-on-one with employees providing coaching and guidance to drive the right behaviors and improve results. Support employees with problem resolution or remove barriers when appropriate Encourage employee feedback through formal and informal channels (engagement survey, manager feedback). Acknowledge and act on the feedback to drive employee engagement and a culture of open two-way communication, inclusivity and continuous improvement Participate in the recruitment, selection, promotion, and alignment of qualified and diverse talent in designated locations Plan employee schedules to ensure coverage. Monitor weekly hours to manage personnel and overtime costs Business Strategy and Execution: Clearly communicate capacity organization’s strategic objectives and team/individual performance metrics. Ensure daily/weekly stand-ups are executed with quality and relevant information is shared in a timely manner Drive adoption and participate in strategic carrier procurement strategies (i.e. Drop Trailer, Navisphere procurement, RFP bid process, etc.) by partnering with shared services, and supporting the customer sales and committed capacity process to provide quality coverage options Utilize analytics to drive decision making, manage employee performance and improve quality. Promote usage among the team to ensure appropriate action is being taken in response to results Develop and maintain a broad understanding of C.H. Robinson’s products, services, resources and leverage those appropriately to optimize client solutions. Lead by example to build a deep understanding of technology and how adoption drives the achievement of organizational goals Stay apprised of industry trends and market drivers related to modes, products, services, pricing or verticals. May act as a subject matter expert in communicating with various internal stakeholders Champion organizational transformation. Work closely with next level leader to drive effective change management and employee adoption of new tools, technology, processes or expectations Contribute to a positive culture by setting and communicating self and team expectations for ethical behavior and adherence to internal trading rules Participate in and/or lead functional projects as needed Relationship Management: Accountable for supporting, implementing and reviewing carrier relationship strategies including fostering, retaining and growing strategic carrier relationships Create and maintain positive relationships with internal partners and customer-facing teams to develop capacity strategies, manage issues, develop high level client relationships, participate in customer presentations/communications, and ensure quality execution. Stay apprised of business needs and changes, business opportunities and customer expectations. Partner on problem resolution and work together on continuous improvement. Take accountability to ensure capacity team members are well-informed of business expectations and well-positioned to deliver. Keep internal partners apprised of capacity strategies, initiatives and changes Build, manage, and leverage internal relationships with capacity peers that reinforces a culture of one team and enables the execution of high-quality coverage, ethical issue resolution, and process or service improvements

Requirements

High School Diploma or GED
Minimum 3 years of related logistics experience; capacity experience preferred
Site Specific: Fluent in Spanish and English (written and verbal)

Nice To Haves

Bachelor’s degree from an accredited college or university
Previous supervisory or team leadership experience
Passionate about leading people and diligent in driving engagement and performance improvement
Previous C.H. Robinson commercial or capacity experience
Strong communication skills; ability to build effective relationships, collaborate, negotiate and influence
Experience managing cross-functional projects
Comfortable and capable in presenting to both internal and external audiences
Proficient in Microsoft Office Suite of programs
Excellent time management skills, with the ability to quickly adjust individual or team priorities based on business needs
Values a diverse and inclusive work environment

Responsibilities

Daily coaching and performance management.
Monitor employee activity, productivity and quality metrics; work one-on-one with employees providing coaching and guidance to drive the right behaviors and improve results.
Support employees with problem resolution or remove barriers when appropriate
Encourage employee feedback through formal and informal channels (engagement survey, manager feedback).
Acknowledge and act on the feedback to drive employee engagement and a culture of open two-way communication, inclusivity and continuous improvement
Participate in the recruitment, selection, promotion, and alignment of qualified and diverse talent in designated locations
Plan employee schedules to ensure coverage.
Monitor weekly hours to manage personnel and overtime costs
Clearly communicate capacity organization’s strategic objectives and team/individual performance metrics.
Ensure daily/weekly stand-ups are executed with quality and relevant information is shared in a timely manner
Drive adoption and participate in strategic carrier procurement strategies (i.e. Drop Trailer, Navisphere procurement, RFP bid process, etc.) by partnering with shared services, and supporting the customer sales and committed capacity process to provide quality coverage options
Utilize analytics to drive decision making, manage employee performance and improve quality.
Promote usage among the team to ensure appropriate action is being taken in response to results
Develop and maintain a broad understanding of C.H. Robinson’s products, services, resources and leverage those appropriately to optimize client solutions.
Lead by example to build a deep understanding of technology and how adoption drives the achievement of organizational goals
Stay apprised of industry trends and market drivers related to modes, products, services, pricing or verticals.
May act as a subject matter expert in communicating with various internal stakeholders
Champion organizational transformation.
Work closely with next level leader to drive effective change management and employee adoption of new tools, technology, processes or expectations
Contribute to a positive culture by setting and communicating self and team expectations for ethical behavior and adherence to internal trading rules
Participate in and/or lead functional projects as needed
Accountable for supporting, implementing and reviewing carrier relationship strategies including fostering, retaining and growing strategic carrier relationships
Create and maintain positive relationships with internal partners and customer-facing teams to develop capacity strategies, manage issues, develop high level client relationships, participate in customer presentations/communications, and ensure quality execution.
Stay apprised of business needs and changes, business opportunities and customer expectations.
Partner on problem resolution and work together on continuous improvement.
Take accountability to ensure capacity team members are well-informed of business expectations and well-positioned to deliver.
Keep internal partners apprised of capacity strategies, initiatives and changes
Build, manage, and leverage internal relationships with capacity peers that reinforces a culture of one team and enables the execution of high-quality coverage, ethical issue resolution, and process or service improvements

Benefits

Three medical plans which include Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities