Manager, Career & Leadership Development Programs

Chicago Transit Authority•Chicago, IL

12h

About The Position

Manages the processes, procedures, operations and activities of the Career and Leadership Development Programs team within the Learning and Support department in providing vital support to all partner departments within the organization. Implements departmental strategic objectives. Supervises and participates in the design, development, implementation and quality assurance of leadership and professional development training programs consistent with industry best practices and Authority goals. Develops programs and implements quality control actions to evaluate and improve the Authority's leadership and professional training and other organizational initiatives. Oversees, plans, develops and implements the structure and programing of the Authority's career development programs. Performs career coaching and consultation.

Requirements

Bachelor's degree in Instructional Design, Instructional Technology, Adult Learning, Business Management, or a related field, plus four (4) years of experience in the development and implementation of training and instructional design and career development programs, career coaching or an equivalent combination of education and experience relating to this position.
Detailed knowledge in the use and implementation of adult learning theory and instructional design methodologies.
Detailed knowledge of training delivery techniques and facilitation.
Detailed knowledge in career and professional program development and management.
Detailed knowledge of the principles and methods of career development and leadership training, including career coaching.
Detailed knowledge in current training methods and techniques, instructional design models and training aids, such as audiovisuals, computer generated artwork, mock-ups and interactive multimedia computer-based training.
Strong project management skills.
Strong leadership skills.
Advanced written and verbal communications skills, including presentation skill set.
Advanced organization, analytical and problem-solving skills.
Strong attention to detail.
Strong interpersonal skills, as role includes extensive interaction with many internal and external groups/organizations.
Advanced computer skills.
Intermediate skill in MS Office, learning management systems, Adobe InDesign, Adobe Photoshop, Articulate Storyline and Survey Monkey.
Ability to motivate a group and encourage team development, grow team morale and support team building.
Ability to work both independently and collaboratively with other departments.
Ability to work with sensitive information while maintaining strict confidentiality.
Ability to establish and maintain cooperative and effective working relationships with others.
Ability to handle multiple tasks simultaneously.
Requires remaining in a stationary position for extended periods of time and constantly operating a computer and other office productivity machinery.
Exempt (Non-Union) employees must live within the boundaries of the CTA Statutory Service Area either at the time of employment or within 6 months of beginning employment at CTA.

Nice To Haves

Certified Professional in Learning and Performance (CPLP) or Training Certification preferred.

Responsibilities

Plans, manages and coordinates the activities of department personnel responsible for designing, developing and implementing leadership and professional development training solutions that bridge skill gaps in work performance and career growth.
Oversees the development and implementation of the Authority's leadership training initiatives.
Oversees the development and implementation of the Authority's professional and career development initiatives.
Stays abreast of training industry best practices and integrates research into curriculum content development, delivery and management strategies.
Conducts long-term strategic planning that aligns with department goals, vision and objectives by identifying future training opportunities, anticipating challenges and planning appropriate allocation of resources.
Directs and trains staff to apply learning technologies in the development and delivery of training programs.
Hires, trains, develops, monitors, and evaluates performance of staff. Reviews and recommends personnel actions for approval.
Performs related duties as assigned.