Manager, Care Team Assistant

Imagine Pediatrics

7h•Remote

About The Position

Imagine Pediatrics is a tech-enabled, pediatrician-led medical group focused on reimagining care for children with special health care needs. They provide 24/7 virtual-first and in-home medical, behavioral, and social care, collaborating with families, providers, and health plans to overcome barriers to quality care and enhance existing care teams. The Care Team Assistant Manager, Transitions of Care, will be responsible for overseeing the Care Team Assistants and Care Coordinator roles that support the Transition of Care team. This is primarily an administrative role, managing a non-clinical support team whose tasks include downloading and scrubbing data, preparing charts for providers, tracking caseloads, requesting records, and offering general administrative support to various teams, working closely with Transition of Care Managers.

Requirements

At least 3 years of experience in people leadership.
Previous experience in data management.
Extremely strong Microsoft suite knowledge.
Ability to maintain and track multiple data sets.
Understanding of healthcare and/or experience working in a healthcare environment.
Experience managing a team in a virtual environment.
Passion about the growing role innovative technology can play in improving access to care and care delivery.
Be an independent self-starter, a leader, and a strategic thinker who is excited about the big picture of whole health, and the ongoing evaluation and iteration of our care model.
Experience working within an interdisciplinary team.
Comfort working in a tech-heavy environment.
A stable and reliable internet connection, can troubleshoot basic tech issues and you have a private place to work.

Nice To Haves

Bilingual Spanish highly preferred

Responsibilities

Manage a team of non-clinical roles focused on transitions of care support.
Uphold team members to Imagine specific policies, clinical programming requirements, and utilization targets.
Provide 1:1 supervision to team members to review both administrative topics.
Organize and lead departmental team meetings inclusive of attendance, agenda, and meeting minutes.
Evaluate care team performance quarterly and hold members accountable for KPIs and OKRs.
Develop workflow and productivity requirements.
Create strategies and workflow to scale the program.
Work collaboratively with all other leadership roles to respond to feedback, improve patient experience, and support the development of new programs and services.
Ensure that data is properly downloaded and tracked.
Identify and participate in cross departmental quality improvement efforts.
Identify and participate in strategic efforts to best support the service line's operational needs.
Communicate progress, needs, and updates to leaders, escalate issues when necessary.
Performs other duties as assigned.