Care Team Assistant

Salem Clinic P C • Salem, OR

8h • Onsite

About The Position

Provides direct hands-on and clerical support to healthcare providers and nursing staff. This position’s goal is to help improve our patient’s experience of care.

Requirements

• High School diploma or GED.
• Ability to maintain confidentiality.
• Skill in establishing and maintaining effective working relationships with patients, medical staff, and the public.
• Ability to interpret, adapt, and apply guidelines and procedures.
• Ability to communicate clearly. Ability to read, understand, and respond to detailed oral and written instructions. Ask clarifying questions as necessary.
• Ability to be flexible and adaptable to work volume.
• Ability to recognize problems and share ideas for solutions. Good judgment and decision making skills.
• Ability to utilize computer programs and the ability to type at least 30 wpm.
• Ability to provide a wide range of clerical tasks including photocopying, faxing, management of records, entering and retrieving information from EPIC.
• Must be a team player, have a positive attitude, and be detail oriented.
• Must be highly organized and able to plan day to day workload in order to meet the demands of the position without direct supervision.
• Ability to coordinate communication between patients, their families, and the care team.
• Ability to prioritize, multitask, and handle frequent interruptions.

Nice To Haves

• Experience working in a medical office/clinic setting.
• Knowledge of medical practice and medical terminology
• Bilingual

Responsibilities

• Morning Check-in with team.
• Check provider boxes and separate documents.
• Makes follow up phone calls to outside specialists for consult notes or see if patient scheduled.
• Surgical Clearance Forms: Fax/Call once approved
• FMLA paperwork: Fill out, obtain ROI’s
• Prepare nursing home and home health orders.
• Faxes documents or locates fax numbers for nursing. (Pharmacies, care facilities, outside providers etc.)
• Reschedules patients if appointment is unexpectedly cancelled.
• Manages Immunization data in ALERT. (Entering historical immunizations, inactivating patients, print out most current VIS as needed.)
• Makes follow up phone calls for Health Maintenance items (e.g. Fit Kits, overdue immunizations).
• Assists with monitoring metrics (working metric reports; may involve calling patients, scheduling and/or placing orders).
• Assists with scrubbing the charts prior to the visit to check Health Maintenance, etc.
• Assists with prior authorizations including Rx Refill as needed.
• Schedules follow up appointments before patient leaves the office or under the direction of the provider.
• Assists with abstracting patient information and entering outside information (i.e. diabetic retinal exam results).
• Fills out referral forms, prints office visit note and faxes appropriately
• Writes patient letters under the direction of the provider.
• Prints off medical records as requested by nursing staff or providers.
• Maintains supply of handouts; copying as needed.
• Preps hardcopy prescriptions for pickup (Look up UDS and pain contract /material risk and attach as needed, fill out half sheets, call patients to advise that their prescriptions are ready).
• Enters supply orders for department and puts away supplies as they come in.
• Stock and clean medication/supply room.
• Escorts/monitors drug reps and assists in obtaining the provider’s signature (department specific).
• Assists with courtesy calls as able (patients needing help to cars).
• Replaces sharps containers when full.
• Help clean exam rooms for quick turn over.
• Print out after visit summary and give to patients at the end of appointment.
• Assist with/ Perform Retinal eye exam (on the job training available).
• Act as a medical chaperone as needed by provider request.
• Assists with other clerical/supportive duties as determined by Nursing Administration.

Benefits

• 401(k) retirement plan- 10% employer contribution
• 100% Clinic paid employee premiums for medical, dental, and vision plans. 50% Clinic paid premiums for part-time employees.
• Free Lab and Imaging services when performed at Salem Clinic for those covered with the Clinic’s medical plan.
• Health Reimbursement Account
• Life & Long-term Disability Insurance
• Paid time off & Holiday pay
• Flexible Spending Account
• Athletic & Weight Management Club Credits
• Bilingual pay differential program (3% wage increase if qualified)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees