Manager, Care Coaching - Baldwin, WI

Humana • Baldwin, WI

39d • Remote

About The Position

Become a part of our caring community and help us put health first Humana is seeking a Manager, Care Coaching who has primary responsibility for supporting the work of Care Management staff in the assigned location or region. The Manager, Care Coaching is responsible for providing daily leadership and mentoring to staff. The associate in this position works to ensure that services are delivered in a manner that demonstrates Humana values and the Family Care program values of access, choice, quality, and cost effectiveness. The Manager provides coaching to staff to ensure policies and procedures are appropriately implemented so that service coordination for members supports individual outcomes in the most effective and cost-effective manner. The Manager also demonstrates Family Care’s mission, vision and values in everyday interactions and work. Key responsibilities: Mentor and support the work of Field Nurses and Care Coaches (or IDT) to ensure the Family Care benefit is delivered in compliance with the DHS contract, providing a positive member experience, all while demonstrating Humana’s leadership standards. Serve as a resource to clarify process and policy clarification to IDT when addressing programmatic, member, and associate specific challenges. Identify and coordinate learning needs; arrange for mentorship, provide clear expectations, facilitate orientation and ongoing learning to build capacity, self-reliance and knowledge. Assess and coach staff on the IDT core competencies and performance standards. Oversee the quality of care management service delivery. Utilize reports, assess process and review documentation. Assess utilization and the quality of care management for each member served. Participate in cross departmental collaboration to ensure the quality and effectiveness of provider services. Engage, educate and develop community partners and internal and external stakeholders. Support the work and development of IDT associates. Create effective teams by assisting with recruiting, selecting, orienting, and training associates. Use your skills to make an impact

Requirements

• Bachelor’s degree in human services or a related field or associate degree or higher in nursing.
• 1 year of leadership experience in the human services field.
• 3 years of experience working in the Family Care program.
• Must reside in Wisconsin

Nice To Haves

• Reside within a one-hour radius of Baldwin, WI
• Master’s degree in public administration, social work or related field.
• 5 years of experience working with individuals with intellectual/developmental disabilities, physical disabilities or frail elders.

Responsibilities

• Mentor and support the work of Field Nurses and Care Coaches (or IDT) to ensure the Family Care benefit is delivered in compliance with the DHS contract, providing a positive member experience, all while demonstrating Humana’s leadership standards.
• Serve as a resource to clarify process and policy clarification to IDT when addressing programmatic, member, and associate specific challenges.
• Identify and coordinate learning needs; arrange for mentorship, provide clear expectations, facilitate orientation and ongoing learning to build capacity, self-reliance and knowledge.
• Assess and coach staff on the IDT core competencies and performance standards.
• Oversee the quality of care management service delivery. Utilize reports, assess process and review documentation.
• Assess utilization and the quality of care management for each member served.
• Participate in cross departmental collaboration to ensure the quality and effectiveness of provider services.
• Engage, educate and develop community partners and internal and external stakeholders.
• Support the work and development of IDT associates.
• Create effective teams by assisting with recruiting, selecting, orienting, and training associates.

Benefits

• Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees