Care Access Manager - Onsite Waukesha, WI

UnitedHealth Group•Waukesha, WI

23h•Onsite

About The Position

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. Managers in the ProHealth Care (PHC) system support the implementation of PHC’s strategic priorities by aligning department goals and translating strategic priorities into staff commitment, action and accomplishment in their area of responsibility. They will demonstrate commitment to excellent patient care and ensure that all team members are able to achieve a solid, positive and collaborative culture that supports patients. The Manager, Care Access is primarily responsible for planning, organizing, managing, and controlling all access functions. This position is responsible for management of the staff and systems across multiple sites that will assure patient and provider friendly access to ProHealth Care system services and patient care. This includes, but is not limited to, Revenue Cycle functions, call center functions, clinical outreach and indirect patient care support (communication management of letters and emails to patients). This role also ensures compliance with federal, state and local regulations concerning Patient Access. This role is located onsite in Waukesha, WI area. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

3+ years of experience in front end revenue cycle operations, including registration, scheduling, eligibility, authorizations, and/or access related denials
3+ years of operational experience
3+ years of healthcare experience
1+ years of leadership experience leading a team
Demonstrated solid analytical, communication, and collaboration skills
Demonstrated ability to lead change and manage complex operations
Reside in or a commutable distance to Waukesha, WI
Ability and willingness to work onsite in varying clinics/hospitals in Waukesha county five days a week

Nice To Haves

Clinical experience

Responsibilities

Lead and manage patient access functions across multiple sites, including revenue cycle, call center operations, clinical outreach, and patient communications
Ensure compliance with federal, state, and local regulations related to Patient Access
Partner closely with clinical leaders and internal/external stakeholders to support integrated access workflows
Develop, coach, and mentor leaders and staff through formal and informal training and development
Drive performance improvement through data analysis, workflow optimization, and quality initiatives
Support financial planning, forecasting, and budget management for assigned departments
Foster a collaborative, patient focused culture aligned with ProHealth Care’s mission and values
Lead teams through change and ambiguity while maintaining operational efficiency and service quality