Manager, Business Systems Support

Enbridge•Lima, OH

2d•$116,000 - $151,000•Hybrid

About The Position

Enbridge Gas Ohio. Is seeking a collaborative and innovative Manager, Business Systems Support Manager to lead an outstanding team of specialists and advisors in delivering efficient and effective business support for key business applications across Operations and Engineering. In the role you will work collaboratively with the Business and TIS on continuous improvement of requirements and processes related to business systems and support all aspects of business readiness. You’ll bring an end‑to‑end process perspective, translate change into practical solutions, and help our field teams stay focused on safely operating the core business. This role is critical in ensuring the continued delivery of safe, reliable, and cost-effective energy to our customers. If you're looking for a meaningful career & passionate about making a make a difference in a fast-paced environment, come join us today! We'd love to hear from you!

Requirements

Related university degree along with 8+ years of directly related experience. An additional 3 years of related experience is required in lieu of a university degree.
Strong business acumen and expert knowledge of technology implementation across large functional areas (requirements gathering, design, data, integration, process alignment).
Experience with large process or technology improvement projects.
Strong analytical and problem-solving skills.
Demonstrated ability to exercise good judgment and deliver results.
Outstanding skills to interact with others, including consensus-building, negotiation, and facilitation.

Responsibilities

Lead and develop a team responsible for continuous improvement of requirements and processes related to business system application support for top-tier applications (e.g., Maximo, SFS, ESRI, Carto Pac, OCS, Arcos).
Support a range of operational areas, including Planning and Dispatch, Field Techs, Stations, Compliance, Construction, Customer Additions, GIS Services, and Meter Reading.
Lead the team who will oversee the intake and prioritization of change requests, ensuring high-value changes are assessed and expedited.
Provide leadership in release support, including process consultation, requirements gathering, test preparation, user acceptance testing, and post-implementation support.
Design and implement business process health dashboards.
Lead incident escalation and response for critical application issues, acting as an advocate for end users and partners.
Ensure project support for Tier 1 initiatives, bridging functional and technical knowledge to optimize solutions and reduce costs.
Represent the business in SOX system compliance audits.
Design and handle the Integration Error Management Framework, fostering collaboration across multiple teams.
Drive continuous improvement initiatives, such as field visit strategies and data analysis management.
Accountable for functional end user support (247).
Foster a culture of coaching, mentoring, and motivation, ensuring team objectives align with organizational goals.