Manager Business Solutions

Philadelphia Gas Works • Philadelphia, PA

2d • Onsite

About The Position

The Manager of Business Solutions is a highly skilled software development and data expert who serves as a thought leader for the organization. This individual is responsible for overseeing all activities related to requirement analysis, application design, development, integration, unit testing, implementation, and delivery of software applications, reports, and data. In addition, this manager is tasked with improving and evolving the organization’s applications development and support operations by establishing metrics, analyzing processes, and implementing standard methodologies, tools, and best practices. This ensures that the team functions optimally and that its vision is aligned with the organization’s goals and strategic objectives.
This manger is also responsible for managing a team providing 24/7 support for PGW’s mission-critical customer, revenue, and safety-related software and systems. This includes managing multiple application development, maintenance, and enhancement projects that utilize various computing architectures and platforms.
To ensure timely completion tasks, the manger actively manages and guides team members with their day-to-day activities. Additionally, the manager works towards continuous performance improvement of the team by establishing a performance culture and facilitating individual training and mentoring opportunities, as well as team coaching to achieve PGW’s corporate goals.

Requirements

• Bachelor’s degree in business management computer science, Information Services or related area of study
• 8 to 12 years of SOLID full-stack hands-on experience with architecting, designing, developing, testing, implementing and supporting custom and mission critical software applications; including 1 to 3 years of experience leading or supervising teams.
• Expert Knowledge of object-oriented programming language concepts, and good understanding of Microsoft VB.net/ADO.net/ASP.NET and.NET CORE and 6, C# languages and concepts, Visual Studio, TFS, Oracle and Microsoft databases, PL/SQL, SQL programming and concepts, SSRS and reports development, Web development, Web services (SOAP & REST API), JavaScript, VB Script, Java, Python programming concepts, Cloud based services offering and cloud computing concepts and UNIX/LINUX basics.
• Expert understanding and experience working with Databases and Data to acquire a deep understanding of PGW’s Databases and Data to support business departments critical needs for information. Knowledge of general office practices including but not limited to office administration, budget/accounting principles, procurement procedures, strategic planning, team building and personnel management.
• Knowledge of the business environment, IS infrastructure including software development lifecycle of a project, project management methodologies, computer operations, network operations and telecommunications.
• Supervisory experience with the ability to create a professional and constructive environment that fosters a team-oriented and customer service approach to day-to-day operations
• Strong working knowledge of various SDLC practices in both waterfall and agile team environments
• Ability to demonstrate critical thinking, providing options and recommendations relating to resolving issues, mitigating risks and resolving escalated items
• Very good knowledge of configuring and implementing an entire continuous integration (CI) and continuous delivery (CD) of one or more industry standard tools and/or technologies.
• Deep understanding of business strategy and ability to translate strategy into system and technology solutions.
• Ability to effectively manage multiple competing priorities at any given time
• Detail-oriented and ability to work collaboratively in a deadline-driven environment

Responsibilities

• Manage a team of Business Application Specialists various skill levels, who are responsible for analysis, design and program development, as well as, day-to-day 24/7 support and responsible for implementing policies and procedure related to all phases of software applications development and management lifecycle including reviewing and analyzing requirements, providing estimation, UX/UI design templates, coding, testing, and implantation of customer desktop, web or mobile applications and/or integrating them with other mission critical applications within and outside organization.
• Expert knowledge of all PGW’s data and database to support business departments needs and supervising Business Applications Staff working on providing data queries and reports associated with critical responses to questions received from Senior Management, Regulatory, Legal, Auditors and other entities who request information for a variety of matters associated with running the organization.
• Ensure ongoing review of existing as well as new proposed business rules, processes, and enhancements with business users from client departments, clearly understand their priorities and expectations, and provide scalable solutions to help meet their departmental/corporate goals.
• Proactively collaborate with stakeholders within IT, with the client departments and 3rd party software vendors to ensure timely completion, smooth delivery of new business solutions and ongoing monitoring and support of all existing applications.
• Enhance business/IT operations by establishing metrics, development best practices, by incorporating appropriate right tools, implementing Agile and SDLC processes, and continuous integrations best practices to enable the team to provide value added deliverables.
• Develop project resource strategies, allocate budget, staff, tools and specialized support necessary for cost-effective implementation and customer training.
• Ensure systems are developed and integrated in a way that complies with PGW and industry architectural standards, established methodologies and practices as well as ensuring processes are integrated to support expected customer service levels; and manage technical dependencies. Orchestrate periodic code reviews during application development lifecycle to ensure consistent quality of custom software solutions.
• Ensure proper 24/7 delivery of Level 2 and 3 application support for mission critical systems in accordance with the SLAs between PGW Clients Departments and the Information Services department.
• Act as unifier on various technology projects appropriate support from various technology and services department.
• Regularly motivate team members and monitor subordinate project teams work activities by developing project timelines, milestones and analyzing impact, determining priorities of activities, making work assignments, monitor projects, and providing direction and assistance as required.
• Ensure subordinates are properly trained and adhere to company policies, practices and procedures including collective bargaining agreement when applicable.
• Manage the coordination of direct reports in the preparation, documentation and participation in Disaster Recovery and Business Continuity initiatives. This includes the routine maintenance of offsite documentation and media required for the recovery process as well as preparation for and participation in Disaster Recovery tests and post-test reporting.
• Establish a performance culture by incorporating individual and team coaching and mentoring to achieve excellence.
• Allocate project budgets consistent with PGW’s strategic and operating plans. Develop justification for all capital projects and monthly justification for all operations budget variances. Assist with the budget development process and manage the spending for area of responsibility for both operating and capital budgets.
• Ensure all Business Solution projects align with PGW and IS Strategic Plans; work with IS Senior Team to develop, monitor and maintain systems that ensure alignment throughout implementation of the project.
• Anticipate and identify issues inhibiting the attainment of project goals to develop and implement corrective action.
• Perform other special projects and assignments as directed.

Benefits

• Free Health Insurance Options
• Free Dental Insurance
• Flex Spending
• Commuter Benefits
• Pension Plan
• Free Parking
• Wellness Programs
• Onsite Gyms
• Tuition Assistance
• Parental Leave
• Hybrid Work Environment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager