Manager, Business Solution (CRM Technical)
About The Position
Manage IT Projects for different business units and be the primary liaison with key client representatives with the goal of owning the service delivery relationship Drive overall client satisfaction through effective coordination and communication of client deliverables; Perform project management duties and work with other teams for system integration Work closely with vendors and user teams to consolidate requirements and deliverables Ensures client and project requirements are met with the highest quality and accuracy through verification and regular communication across IT, internal users and senior management Supervise technical development according to the requirements, specifications, business processes and recommendations for proposed solution from various parties Proactively support business objectives of HKSTP by contributing technical advice and input as necessary Analyze operational matrix, interpret data and analyze results using statistical techniques such as BI tools and dashboards Conduct user acceptance test and user trainings prior to system go-live Perform any tasks assigned by supervisors
Requirements
- Degree holder or equivalent, preferably in Computer Science, Information Technology, System Engineering or related disciplines
- Minimum 8 years or above working experience. Involvement and knowledge in design, development, testing, project management will be required
- Knowledge in C#, TypeScript, Low/No code is mandatory
- Team player who prioritizes team success over individual success
- Outstanding relationship management and the ability to interact professionally with diverse groups of business users to elevate the total user experience
- Ability to work independently with minimal guidance, mature and able to work under pressure
- Strong analytical and problem-solving skills
- Excellent communication and presentation skills; Good command of written & spoken English and Chinese
Nice To Haves
- Proven experience in system releases and API integration with various systems is a plus
- Knowledge in Alibaba Cloud, Azure Cloud, Open AI and ability to conduct modelling in MS Power BI will be a big advantage
Responsibilities
- Manage IT Projects for different business units and be the primary liaison with key client representatives with the goal of owning the service delivery relationship
- Drive overall client satisfaction through effective coordination and communication of client deliverables
- Perform project management duties and work with other teams for system integration
- Work closely with vendors and user teams to consolidate requirements and deliverables
- Ensures client and project requirements are met with the highest quality and accuracy through verification and regular communication across IT, internal users and senior management
- Supervise technical development according to the requirements, specifications, business processes and recommendations for proposed solution from various parties
- Proactively support business objectives of HKSTP by contributing technical advice and input as necessary
- Analyze operational matrix, interpret data and analyze results using statistical techniques such as BI tools and dashboards
- Conduct user acceptance test and user trainings prior to system go-live
- Perform any tasks assigned by supervisors
Benefits
- Unique Work.Live.Play.Learn culture in Hong Kong’s largest Innovation & Technology ecosystem
- 5-day work week, attractive annual leave and additional special leave
- Medical benefits including dental and annual check-up from Day-1, with extended coverage to dependent(s)
- Professional training and career advancement opportunities
- Accessible to various bus service with network across different locations in HK
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What This Job Offers
Job Type
Full-time
Career Level
Manager
