Manager, Business Readiness Change Management

American Airlines • Dallas, TX

1d

About The Position

As a member of the Next Gen Operations Program at the IOC, you’ll drive the business readiness strategy and lead a high-impact change management team, partnering with senior leaders across Operations and Crew portfolios and Technology to deliver adoption and readiness at scale. Ensure smooth, safe, and compliant transitions to new tools and capabilities, reducing disruption and accelerating operational excellence to position American Airlines for sustained success.

Requirements

• Bachelor’s degree in Business, Communications, Organizational Development, or related field
• 5+ years in organizational change management, business readiness, or related discipline
• 2+ years in a leadership or supervisory role
• Experience applying structured change management methodologies on large-scale initiatives
• Strategic thinker with strong business acumen
• Exceptional communication and executive influence skills
• Proven ability to lead teams and deliver results in a matrixed environment
• Expertise in OCM frameworks, stakeholder engagement, and readiness planning
• Strong analytical and problem-solving skills
• Ability to manage ambiguity and drive clarity in complex programs
• Proficiency in Microsoft 365 (PowerPoint, Excel, Word, Visio, Project), SharePoint; familiarity with work management tools (e.g., Azure DevOps/JIRA) a plus

Nice To Haves

• Master’s degree in Business, Organizational Development, or related field
• 7+ years in change leadership for complex, regulated, or safety-critical environments
• Experience with large-scale system implementations or operational transformations
• Prosci® certification (ADKAR) or equivalent
• Familiarity with airline operations or Flight Operations System environments

Responsibilities

• Define and own the business readiness and change management strategy for the Next Gen Ops Program, aligning with program objectives and enterprise priorities.
• Lead and develop the change management team, providing mentorship, guidance, and performance management to deliver high-impact outcomes.
• Influence senior leaders and sponsors, ensuring visible and active sponsorship of change across all operational divisions.
• Integrate readiness and adoption plans into program delivery, embedding checkpoints, training, and communications into release schedules.
• Oversee stakeholder engagement and alignment, ensuring cross-functional collaboration across Flight Ops, IOC, and Technology.
• Drive execution of the five OCM levers: communications plan, sponsor roadmap, coaching plan, training plan, and resistance management plan.
• Monitor and measure adoption outcomes, using data-driven insights to adjust strategies and report progress to executive leadership.
• Identify and mitigate change risks, escalating issues with clear options and impacts to governance forums.
• Champion a culture of change and continuous improvement, embedding lessons learned into future releases and organizational practices.
• Prepare and deliver executive-level updates on readiness, adoption health, and stakeholder sentiment for program governance and leadership forums.

Benefits

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees