Manager - Business Performance Analytics

American Express•New York, NY

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The Global Commercial Services team (GCS) provides a range of payment, working capital, and currency solutions to help business of all sizes manage their payments and financing needs. The Sales Enablement, Pricing, and Transformation team in GCS is the business analysis and business decisioning arm of Global Commercial Services (GCS) responsible for studying business performance and uncovering actionable insights to support Global and Large segment growth. This role is responsible for supporting the Client management GMs in the U.S. LM, MCG, and GCG segment of GCS. Success in this team requires a strong understanding of the client management performance drivers as well as business planning and forecasting to be able to set portfolios, define targets for the top leadership as well as individual contributor CLMs. This role also requires consultative capabilities to partner closely with senior leaders to assess business trends and support strategic analytics and decision support. The team is based in New York and the Manager – G&L Performance and Insights will report to the Director of G&L P&I. This is an excellent opportunity for analytical thinkers with strong intellectual curiosity, strategic mindset, technical data knowledge, financial acumen, and project management skills who is comfortable working with geographically dispersed business partners and team members.

Requirements

Highly motivated individual with an ability to drive results and work with ambiguity
Bachelor’s degree in Business, Statistics, Engineering or related fields; Master’s Degree (preferred) in Business, Statistics, Mathematics, Economics, Engineering Or related fields
5+ years of experience in Analytical Skills, financial modeling, performance planning, data structuring, corporate finance or related fields
Working knowledge of Cornerstone, SQL strongly recommended
Proven track record of managing / navigating wide-ranging organizations and processes

Nice To Haves

Prior working experience of using tools including Python, Hive, and tableau preferred

Responsibilities

Provide thought leadership, including managing segmentation strategy, performance measurement approach as well as ongoing client level insights to drive business growth for the G&L segment
Ensure optimal channel performance through providing proactive business analyses and actionable insights for quick implementation. Champion data driven decision making and collaborate with partners to assess and optimize business performance
Manage relationships with G&L Business leaders to drive success for their organization by means of providing insights that identify pockets of growth as well as contribute to strategy for driving B2B volume growth and T&E competitiveness strategy
Lead collaborations across G&L stakeholders to drive planning, portfolio strategy, target setting and scorecard management activities
Strong analytical set of mind to be able to think through and convert information to insights
Strong Business acumen to be able to clearly connect the dots between what data is showing vs where business is headed
Strong story telling skills to be able to clearly articulate story backed up by data
Strategic thinking capability to be able to propose business solutions to the sales and AD teams and field leaders
Having eye for details and proven track record of delivering flawless and accurate results
Ability to create roadmap and bring clarity in ambiguous situations
Ability to work in large teams bringing people and ideas together
Ability to manage stakeholders located at multiple locations
Advance knowledge of tools used for working on big data platforms

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities