Manager, Business Operations Support & Enablement

CVS Health

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About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Job Summary This role partners with business operations and technology teams to ensure sales-related systems, tools, and processes are ready to support day-to-day operations. This role focuses on improving how business operations interact with technology, supporting readiness, clarity, and adoption across tools. Ideal candidates can understand how systems and processes come together in practice, identify gaps or risks before they become issues, and help business and technology partners stay aligned as capabilities evolve.

Requirements

• Experience supporting business operations where technology plays a critical role in daily execution.
• Strong analytical skills with the ability to understand systems, processes, and how they interact.
• Clear communication skills across business and technical audiences.
• Ability to operate independently and apply sound judgment in complex environments.
• Comfort working with technology teams and collaboration tools such as Jira and Confluence.

Nice To Haves

• Experience supporting sales operations, user-facing tools, or call center environments.
• Exposure to operational readiness or production enablement activities.
• Experience in regulated environments such as healthcare or Medicare.
• Familiarity with enterprise data platforms or customer data ecosystems.

Responsibilities

• Serve as a primary technology partner to business operations teams, supporting both ongoing projects and new initiatives.
• Help ensure operational teams are prepared to use technology effectively through readiness assessments, documentation, and coordination with technology partners.
• Act as a liaison between business operations and engineering teams to surface issues, clarify needs, and support timely resolution.
• Assess current-state business processes and supporting systems to identify readiness gaps, operational risks, or unclear ownership.
• Support operational readiness activities for new or changing technology capabilities, including support models and escalation awareness.
• Help teams anticipate downstream operational impacts of system changes before they reach end users.
• Support technology readiness for user-facing and sales-facing tools to ensure platforms are dependable and usable in production.
• Identify opportunities to improve operational effectiveness through process refinement, system adjustments, or workflow improvements.
• Support modernization efforts by helping business partners understand and prepare for new or evolving technology capabilities.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed