Manager, Business Intelligence (Salesforce Administration) (Remote)

First American • Tallahassee, FL

7d • Remote

About The Position

This role leads the Salesforce.com Administration function and oversees the Business Intelligence (BI), reporting strategy, and CRM development initiatives within First American Data & Analytics. The position collaborates closely with management to define business metrics, prioritize data and reporting needs, and deliver analytics and CRM solutions that support informed decision‑making and operational efficiency.

Requirements

• Bachelor’s degree or equivalent combination of education and relevant experience
• 5–7 years of experience in business intelligence, analytics, or reporting
• 3–5 years of experience leading or managing teams
• Strong analytical, strategic, and problem-solving skills
• Solid business and financial acumen, with the ability to translate data into measurable outcomes
• Experience leading complex projects from planning through execution
• Effective leadership skills, including communicating vision, developing talent, and driving change
• Strong communication and stakeholder management skills
• Working knowledge of BI tools, databases, and reporting systems
• Advanced proficiency in Microsoft Excel, PowerPoint, and Word
• Commitment to ethics, compliance, data governance, and security standards

Nice To Haves

• Salesforce certification preferred
• Project Management experience desired, related certification a plus
• Experience in the real estate or title industry a plus
• Familiarity with HubSpot, Outreach, and Oracle helpful

Responsibilities

• Lead the design and delivery of dashboards, reporting tools, data pipelines, and self-service analytics solutions across Data & Analytics lines of business
• Plan, prioritize, and manage team initiatives to deliver scalable, technology-driven reporting and analytics solutions
• Serve as a subject matter expert and collaborate with business and technical partners to translate data into actionable insights
• Advise stakeholders through strategic and technical analysis to identify trends, risks, and opportunities
• Ensure reporting standards, governance, and best practices align with enterprise strategy
• Build strong cross-functional relationships to drive efficiency and focus on high-impact initiatives
• Partner with channel leaders to define, refine, and prioritize reporting, data, and CRM requirements
• Manage a team of Salesforce.com certified administrators

Benefits

• Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees