Manager, Business Continuity and Disaster Recovery, Meritain (TPA)

CVS Health • Amherst, NY

2d • Hybrid

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Meritain Business Continuity Program (BCP) Manager is responsible for the design, implementation, and continuous improvement of a comprehensive business continuity and resilience program across the organization. This role ensures operational readiness, regulatory compliance, and risk mitigation in alignment with strategic objectives. The BCP Manager will lead cross-functional efforts to assess risks, develop recovery strategies, and coordinate crisis response for all critical business functions, with a focus on medical claims processing and third-party partnerships, while leveraging Enterprise BCP teams, tools, processes, and engagement. Position may be remote or hybrid depending on candidate location and commute to office.

Requirements

• 5 years business continuity, disaster recovery experience, appropriate certifications are a plus.
• Understanding IT systems and infrastructure
• Experience in healthcare, insurance, or third-party administration (TPA) strongly preferred.
• Strong project management and organizational skills.
• Excellent communication and stakeholder engagement abilities.
• Proficiency in BCP software and tools.
• Knowledge of HIPAA, ERISA, and other relevant regulations.
• Ability to calmly and professionally lead under pressure and manage multiple priorities.

Nice To Haves

• CBCP (Certified Business Continuity Professional)
• MBCI (Member of the Business Continuity Institute)
• PMP, CISA, or CISSP a plus

Responsibilities

• Program Development & Governance Establish and maintain the Meritain-wide BCP framework, policies, and procedures.
• Lead the development of governance structures, including roles, responsibilities, and escalation protocols.
• Collaborate with executive leadership to ensure alignment with strategic goals and regulatory requirements.
• Risk Assessment & Business Impact Analysis Conduct and update Business Impact Analyses (BIAs) and Risk Assessments across departments.
• Define and validate Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs).
• Identify critical dependencies, including IT systems, vendors, and personnel.
• Continuity Planning & Testing Develop and maintain continuity and recovery plans for all business units Coordinate and lead regular tabletop exercises, simulations, and plan testing.
• Document lessons learned and drive continuous improvement initiatives.
• Crisis Management & Communication Develop and maintain crisis communication protocols and stakeholder engagement plans.
• Serve as a key member of the crisis response team during incidents.
• Ensure communication templates and channels are tested and ready for deployment.
• Vendor & IT Resilience Evaluate third-party vendors for continuity capabilities and contractual compliance.
• Partner with IT to ensure infrastructure resilience, data backup, and disaster recovery readiness.
• Training & Awareness Design and deliver training programs to increase organizational awareness and preparedness.
• Promote a culture of resilience through ongoing education and engagement.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager