Manager, Business Consultant (IC)

CVS Health

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About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Hiring preference given to candidates able to work Central Time Zone. The Business Consultant serves as a trusted advisor and strategic partner to business and operational leaders, supporting the identification, analysis, and execution of initiatives that drive measurable improvements in performance, efficiency, and customer outcomes. This role partners closely with cross‑functional stakeholders to understand business needs, assess current‑state processes, and design practical, data‑driven solutions aligned with organizational strategy and operational priorities. The Business Consultant leads or supports end‑to‑end initiatives including process improvement, operating model design, workflow optimization, and change implementation. Leveraging strong analytical skills and business acumen, the consultant translates complex business challenges into clear insights, actionable recommendations, and sustainable solutions. The role requires the ability to balance strategic thinking with hands‑on execution, ensuring initiatives are delivered on time, within scope, and with tangible business value. Success in this role depends on strong communication, stakeholder management, and problem‑solving skills, as well as the ability to influence without authority. The Business Consultant works across multiple teams and functions, facilitating alignment, documenting requirements, monitoring progress, and supporting change adoption to ensure solutions are embedded into daily operations and deliver lasting impact.

Requirements

• Ability to assess complex business problems, analyze data and processes, identify root causes, and develop actionable, data‑driven recommendations.
• 3-7 years in business consulting, business analysis, operations, process improvement, or program delivery roles within a complex, matrixed organization
• Demonstrated experience partnering with cross‑functional stakeholders to lead or support initiatives that drive operational improvements, cost savings, efficiency gains, or customer experience enhancements.
• Experience supporting multiple initiatives simultaneously, managing competing priorities, and delivering results within defined timelines.
• Demonstrated experience partnering with cross‑functional stakeholders to lead or support initiatives that drive operational improvements, cost savings, efficiency gains, or customer experience enhancements.
• Experience supporting multiple initiatives simultaneously, managing competing priorities, and delivering results within defined timelines.

Nice To Haves

• Proficiency with QuickBase, Excel and other MS applications
• Proficiency with creating Salesforce dashboards and reports
• Proficiency with DG Claims Administration System

Benefits

• This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.
• The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
• Additional details about available benefits are provided during the application process and on Benefits Moments.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees