Manager, Business Analysis

CVS Health

20h • Onsite

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. The Business Analyst is responsible for identifying business needs, analyzing processes, and translating requirements into clear, actionable solutions that support organizational goals. This role acts as a bridge between business stakeholders and technical teams to ensure that systems, products, and processes deliver measurable business value. The Business Analyst works closely with stakeholders to gather requirements, document business processes, analyze data, and support solution design, testing, and implementation.

Requirements

• Bachelor’s degree in Business, Information Systems, Computer Science, or a related field
• Proven experience as a Business Analyst or in a similar analytical role
• Strong skills in requirements gathering and documentation
• Experience with business process modeling and analysis
• Proficiency with tools such as Excel, Word, PowerPoint, Visio, Jira, Confluence, or similar
• Strong analytical, problem‑solving, and critical‑thinking skills
• Excellent written and verbal communication skills
• Ability to work with cross‑functional teams and multiple stakeholders
• Experience with Agile, Scrum, or Waterfall methodologies

Nice To Haves

• Certifications such as CBAP, CCBA, PMI‑PBA, or Agile BA certification
• Experience in a specific domain (e.g., finance, healthcare, retail, technology)
• Familiarity with SQL, data visualization tools, or BI platforms
• Experience working in Agile/Scrum product teams
• Knowledge of system integration, APIs, or software development lifecycle (SDLC)

Responsibilities

• Elicit, analyze, validate, and document business requirements from stakeholders
• Translate business needs into functional and non‑functional requirements
• Collaborate with product managers, developers, QA, and business teams
• Analyze current business processes and identify improvement opportunities
• Create process flows, use cases, user stories, wireframes, and requirement documents
• Support solution design and ensure alignment with business objectives
• Assist with testing activities, user acceptance testing (UAT), and defect resolution
• Facilitate stakeholder meetings, workshops, and reviews
• Track requirements throughout the project lifecycle and manage changes
• Use data analysis and reporting to support decision‑making
• Ensure solutions meet compliance, security, and quality standards

Benefits

• comprehensive and competitive mix of pay and benefits
• comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families
• medical, dental, and vision coverage
• paid time off
• retirement savings options
• wellness programs
• other resources, based on eligibility
• CVS Health bonus, commission or short-term incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees