Manager, Business Analysis and Insights

BetterHelp

20d•$130,000 - $190,000•Remote

About The Position

BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy in across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution. As a Manager, Business Analysis and Insights at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way. We are seeking an experienced and highly analytical Manager, Business Analysis and Insights to shape and support data-driven decision-making and deliver strategic insights across the organization. Being an integral part of the CFO organization, this role offers a unique opportunity to influence outcomes at the intersection of data analytics, strategy, and financial performance optimization. The ideal candidate will bring 5-8 years of experience in analytics, business intelligence, or strategy roles within direct-to-consumer (D2C) or tech-enabled companies, or consulting. We’re looking for someone with a strong passion for turning data into compelling narratives and a demonstrated ability to influence outcomes through cross-functional collaboration.

Requirements

Experience: 5–8 years in strategy, analytics, business intelligence, or insights roles, preferably within D2C or fast-paced, high-growth tech environments or in consulting.
Education: Bachelor’s degree in Business, Economics, Engineering, Computer Science, or a related field. Master’s degree a plus.
Technical skills: Expert SQL skills, preferably proficient in at least one additional language (e.g., Python, R) and with one or more BI tool (e.g., Looker, Tableau); advanced Excel or Google Sheets capabilities; strong presentation skills in PowerPoint or Google Slides
Big Data Fluency: Comfortable working with large, complex datasets and leveraging big data technologies or platforms to derive insights at scale.
Business Acumen: Demonstrated ability to link analytics to business outcomes, influence company performance, and support strategic decisions with data.
Communication: Exceptional storytelling and communication skills, with the ability to translate data into actionable insights for senior and cross-functional audiences.
Bias for Action: Thrives in a fast-paced, evolving environment. Strong prioritization skills and a pragmatic approach to problem-solving and execution.

Responsibilities

Advanced Analytics and Insights: Perform in-depth analytical deep-dives to uncover actionable insights on marketplace dynamics, user behavior, and conversion levers, enabling smarter and more informed decision-making.
Business Strategy: Partner with the CFO and business decision makers to shape and operationalize the company’s strategic roadmap, quantifying and accelerating impact on growth, efficiency, and profitability.
Performance Monitoring and Data Strategy Development: Work closely with Data Science, Product, Marketing, and Operations teams to design KPI frameworks, performance dashboards, and implement our business intelligence roadmap aligned with enterprise priorities.
Cross-Functional Collaboration: Act as a strategic thought partner to business stakeholders by transforming complex data into clear, compelling recommendations that drive high-impact decisions.