Manager, Business Advisors

Trimble • Westminster, CO

1d • Onsite

About The Position

We are seeking a technically savvy and customer-centric Manager of the Business Advisors team to lead a team of Business Advisors. They will be focused on driving the adoption and successful utilization of SaaS solutions to contribute to key business drivers. Business Advisors serve as technical product specialists dedicated to ensuring technical adoption and success of our customers by providing expert guidance, technical advisory and product demonstrations to customers, on an as-needed basis. As the Manager, you will be accountable for significant contributions towards driving customer satisfaction and retention through product adoption & utilization. The Customer Success Organization (CSO) works with customers to drive adoption of SaaS solutions and ultimately ensure the customer realizes value from their investment and grows with us. The department’s mission is to build, retain and grow our customers. We do this as a liaison for our valued customers to ensure they are set up for success. As part of our mission to drive adoption and help customers achieve their desired outcomes, we have established a team of Business Advisors who serve as vertical solution domain experts to drive technical product success We are focused on bringing a unified business strategy around the following categories: Building Preconstruction, Project and Operations Management, Finance and Human Capital, Estimating, Structural Engineering, Steel Fabrication and Concrete Construction. Our products and services in these categories comprise the majority of the offerings currently available on Trimble Construction One (TC1). Our goal is to deliver a unified TC1 offering to our customers, including connected workflows that enhance the profitability of our customers and drive our business growth. TC1 represents our customers' opportunity to embark on a digital transformation journey of their own. The advent of TC1 allows our customers to engage with more of Trimble’s capabilities in a streamlined and integrated way.

Requirements

• 2-4 years experience leading customer facing teams in a recurring-revenue SaaS environment, preferably technical teams
• Experience in client services, solution consulting, or technical consulting
• Demonstrated ability to optimize processes to improve team efficiency and customer satisfaction
• Proven ability to collaborate effectively with cross-functional teams
• In-depth understanding of SaaS technologies and ability to articulate technical concepts to diverse audiences.
• Excellent executive level communication skills (oral, written, presentation) with ability to explain technical concepts
• Bachelor’s degree required

Nice To Haves

• Familiarity with Trimble Construction technologies a plus
• advanced degree a plus

Responsibilities

• Manage a globally distributed team across multiple time zones in North America and Europe, fostering a cohesive and high-performing global team culture through effective remote leadership and communication strategies.
• Establish guidelines for engaging Business Advisors in customer interactions
• Advise customers on best practices and workflow enhancements by reviewing client processes and providing expert recommendations for improved utilization
• Identify and solve complex, systemic operational challenges that impact the team’s effectiveness and customer outcomes, and develop new processes and workflows to enhance the efficiency and effectiveness of the Business Advisor team
• Oversee the ongoing technical training and development of the Business Advisor team to ensure they remain at the forefront of product knowledge and industry trends
• Explore and identify opportunities to leverage emerging technologies, including AI, to enhance team performance, customer engagement, and overall operational efficiency.
• Collaborate with cross-functional teams, including Product and Support, to facilitate the transfer of technical knowledge and expertise
• Drive the development of strategic use cases, adoption roadmaps, and recommendations to drive optimal product usage
• Recruit, coach and develop a high-performing team while fostering a collaborative culture
• Maintain a strong working knowledge of Trimble’s construction solutions to effectively communicate product value
• Proactively identify and integrate modern AI tools into daily workflows to enhance team performance and customer engagement.
• Champion the adoption of AI-driven solutions to optimize operational efficiency and drive innovation within the Business Advisor team.
• Manage a distributed team across multiple time zones in one or more geographies, fostering a cohesive and high-performing global team culture through effective remote leadership and communication strategies.

Benefits

• Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans.
• Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.
• If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees