Manager - Benefits

Hard Rock Digital

15d•Hybrid

About The Position

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us? We’re looking for an experienced and detail-orientated Benefits Manager specialising in the US market to lead the administration and ongoing management of Hard Rock Digital’s US employee benefits programs. This role is responsible for ensuring benefits plans are competitive and fully compliant with all federal and state legislative requirements, while delivering an excellent employee experience. The role holder will be the subject matter expert for US benefits, serving as the primary point of contact for internal stakeholders, employees, vendors, brokers, and internal stakeholders.

Requirements

Minimum 5 years of progressive experience managing US employee benefits.
Proficient in using an HRIS systems, as well as Microsoft Office, e.g. Excel, Word, Teams, Slack, etc.
Excellent customer service and interpersonal skills.
Strong oral and written communication skills, including presentations.
Excellent analytical skills and the ability to handle complex problems and issues.
Self-motivated, team player, able to work well under pressure.
Well organized, with strong attention to detail.

Responsibilities

Support and manage all US benefits programs.
Partner with leadership to evaluate benefits strategy and recommend enhancements aligned with talent attraction, retention, and engagement.
Benchmark benefits against industry standards, particularly within tech, gaming, and regulated environments.
Oversee day-to-day benefits across the employee lifecycle.
Ensure accurate setup, maintenance and reconciliation of benefits within the relevant platforms.
Manage employee eligibility, enrolment files, and invoices with carriers and vendors.
Lead on the continuous improvement of benefit processes, documentation, and employee-facing materials.
Be the primary escalation point for employee benefits questions and issues.
Develop clear, engaging benefits communications, including plan summaries, guides, FAQs and enrolment materials.
Act as the primary relationship manager for internal stakeholders, benefits brokers, carriers, and third-party administrators.
Lead annual benefits renewals partnering with internal stakeholders
Monitor vendor performance against SLAs and proactively resolve issues.
Ensure full compliance with all applicable US federal and state benefits legislation.
Manage required filings, notices, disclosures, and reporting.