Manager Automated Operations

Merrick Bank • South Jordan, UT

1d

About The Position

The Automated Operations Manager role at Merrick Bank provides first-line risk oversight Credit Card Business lines, ensuring automated controls and operational processes function effectively and align with the Bank’s risk appetite. This role leads a team responsible for maintaining, monitoring, and improving automated processes, control frameworks, and vendor oversight activities. Reporting to the Vice President of Automated Operations , you will partner with key business units, including Risk, Compliance and Vendor Management, to strengthen control effectiveness, support issue remediation, and enhance overall operational governance.

Requirements

• Bachelor’s degree required (or 4 years of relevant work experience in lieu of degree).
• Two (2+) years of direct supervisory experience managing five (5) or more employees.
• Experience managing complex operational or automated processes in financial services or banking (credit card experience highly preferred).
• Strong knowledge of first-line risk management, internal controls, and operational risk principles in a banking/credit card environment.
• Microsoft Office suite (advanced Excel, Word, PowerPoint, Visio, SharePoint), core banking/systems of record, employee performance tools; quick learner of new technologies/systems.
• Solid understanding of project methodologies; ability to analyze processes, identify improvements, and interpret policies/procedures.
• Experience managing vendors, evaluating, onboarding, monitoring performance, defining SLA’s and managing issues.
• Clear, concise verbal and written skills; confident presenting to all levels.
• Strong analytical skills for complex challenges; effective multitasking in a fast-paced environment with tight deadlines.
• Ability to coordinate complex activities, systems, and handoffs; motivate teams and foster collaboration.
• Self-starter who thrives with minimal supervision yet excels in team settings.
• High commitment to exceptional service, positive work environment, and professional demeanor.
• Proactive mindset focused on risk mitigation supports sustainable business growth and resilience.

Nice To Haves

• Four (4) + years in Banking Operations or related functional areas.
• Experience evolving teams/processes into enhanced risk/control frameworks.

Responsibilities

• Leads, mentors, and develops a high-performing team with strong risk awareness and adherence to Bank policies, change control protocols and Vendor Oversight.
• Manages direct reports by setting goals, delegating tasks, providing feedback and development opportunities, completing performance reviews, and ensuring compliance with policies and procedures.
• Deliver monthly capacity and prioritization reporting to senior leadership.
• Proactively identifies, assesses, escalates, and monitors emerging operational risks and control oversight across business lines.
• Partners with business units (e.g., Acquisitions, Marketing, Loss Prevention), Compliance, Enterprise Risk Management (second line), and other stakeholders to align risk oversight with operational and growth goals.
• Proactively work with Business Relationship owners for vendor onboarding, performance, issues, and offboarding.
• Foster collaborative, high-trust relationships across the organization and apply constructive challenge supported by data-driven insights to improve decision-making and control effectiveness.
• Oversees the design, implementation, testing, monitoring, and continuous improvement of automated controls and operational processes to ensure effectiveness and compliance.
• Maintains consistent procedures, process flows, and operational documentation.
• Monitor production and automated controls; perform testing of design and operating effectiveness; analyze workflows to confirm they perform as intended.
• Enhances risk governance, issue management, control frameworks, and automated process oversight within Credit Card operations.
• Oversees the design and monitoring of vendor oversight programs working with the second line risk, Vendor Management Team, and Business relationship owners.
• Prioritizes issues, assigns remediation tasks, removes roadblocks, and ensures timely completion.
• Reviews and approves issue impact assessments for accuracy, completeness, and appropriate risk rating.
• Leads the transition of the Automated Operations (AO) team into a modern First Line Risk framework with stronger emphasis on testing, monitoring, and automated control oversight.
• Communicates effectively at all levels (frontline to executives) to understand processes, build robust oversight models, and challenge controls constructively.
• Maintain professional, positive stakeholder interactions.
• Perform additional tasks assigned to support department and Bank goals.
• Responsible for complying with all the Bank’s internal control policies and procedures.
• Responsible for understanding and complying with all laws and regulations to which the Bank is subject.
• Responsible for communicating problems in operations, noncompliance with the code of conduct, noncompliance with laws and regulations, policy violations, or illegal acts.

Benefits

• Competitive Pay , including a Bonus Target or Variable Pay Incentive Program
• Benefits Package -Medical, Dental, and Vision (plus much more)
• 401(k) Plan with Company Match
• Short- & Long-Term Disability
• Wellness Programs
• Group Life and AD&D Insurance
• Paid Vacation, Sick Days and bank Holidays
• Employee Engagement Activities including Employee Appreciation Day, DEI Employee Resource Groups, Corporate Social Responsibility, Service Recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Manager