Manager Automated Operations

Merrick Bank • South Jordan, UT

3d

About The Position

The Automated Operations Manager role at Merrick Bank provides first-line risk oversight Credit Card Business lines, ensuring automated controls and operational processes function effectively and align with the Bank’s risk appetite. This role leads a team responsible for maintaining, monitoring, and improving automated processes, control frameworks, and vendor oversight activities. Reporting to the Vice President of Automated Operations, you will partner with key business units, including Risk, Compliance and Vendor Management, to strengthen control effectiveness, support issue remediation, and enhance overall operational governance.

Requirements

• Bachelor’s degree required (or 4 years of relevant work experience in lieu of degree).
• Two (2+) years of direct supervisory experience managing five (5) or more employees.
• Experience managing complex operational or automated processes in financial services or banking (credit card experience highly preferred).
• Strong knowledge of first-line risk management, internal controls, and operational risk principles in a banking/credit card environment.
• Microsoft Office suite (advanced Excel, Word, PowerPoint, Visio, SharePoint), core banking/systems of record, employee performance tools; quick learner of new technologies/systems.
• Solid understanding of project methodologies; ability to analyze processes, identify improvements, and interpret policies/procedures.
• Experience managing vendors, evaluating, onboarding, monitoring performance, defining SLA’s and managing issues.
• Clear, concise verbal and written skills; confident presenting to all levels.
• Strong analytical skills for complex challenges; effective multitasking in a fast-paced environment with tight deadlines.
• Ability to coordinate complex activities, systems, and handoffs; motivate teams and foster collaboration.
• Self-starter who thrives with minimal supervision yet excels in team settings.
• High commitment to exceptional service, positive work environment, and professional demeanor.
• Proactive mindset focused on risk mitigation supports sustainable business growth and resilience.

Nice To Haves

• Four (4) + years in Banking Operations or related functional areas.
• Experience evolving teams/processes into enhanced risk/control frameworks.

Responsibilities

• Leads, mentors, and develops a high-performing team with strong risk awareness and adherence to Bank policies, change control protocols and Vendor Oversight.
• Manages direct reports by setting goals, delegating tasks, providing feedback and development opportunities, completing performance reviews, and ensuring compliance with policies and procedures.
• Deliver monthly capacity and prioritization reporting to senior leadership.
• Proactively identifies, assesses, escalates, and monitors emerging operational risks and control oversight across business lines.
• Partners with business units (e.g., Acquisitions, Marketing, Loss Prevention), Compliance, Enterprise Risk Management (second line), and other stakeholders to align risk oversight with operational and growth goals.
• Proactively work with Business Relationship owners for vendor onboarding, performance, issues, and offboarding.
• Foster collaborative, high-trust relationships across the organization and apply constructive challenge supported by data-driven insights to improve decision-making and control effectiveness.
• Oversees the design, implementation, testing, monitoring, and continuous improvement of automated controls and operational processes to ensure effectiveness and compliance.
• Maintains consistent procedures, process flows, and operational documentation.
• Monitor production and automated controls; perform testing of design and operating effectiveness; analyze workflows to confirm they perform as intended.
• Enhances risk governance, issue management, control frameworks, and automated process oversight within Credit Card operations.
• Oversees the design and monitoring of vendor oversight programs working with the second line risk, Vendor Management Team, and Business relationship owners.
• Prioritizes issues, assigns remediation tasks, removes roadblocks, and ensures timely completion.
• Reviews and approves issue impact assessments for accuracy, completeness, and appropriate risk rating.
• Leads the transition of the Automated Operations (AO) team into a modern First Line Risk framework with stronger emphasis on testing, monitoring, and automated control oversight.
• Communicates effectively at all levels (frontline to executives) to understand processes, build robust oversight models, and challenge controls constructively.
• Maintain professional, positive stakeholder interactions.
• Perform additional tasks assigned to support department and Bank goals.
• Responsible for complying with all the Bank’s internal control policies and procedures.
• Responsible for understanding and complying with all laws and regulations to which the Bank is subject.
• Responsible for communicating problems in operations, noncompliance with the code of conduct, noncompliance with laws and regulations, policy violations, or illegal acts.

Benefits

• Competitive Pay, including a Bonus Target or Variable Pay Incentive Program
• Benefits Package -Medical, Dental, and Vision (plus much more)
• 401(k) Plan with Company Match
• Short- & Long-Term Disability
• Wellness Programs
• Group Life and AD&D Insurance
• Paid Vacation, Sick Days and bank Holidays
• Employee Engagement Activities including Employee Appreciation Day, DEI Employee Resource Groups, Corporate Social Responsibility, Service Recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees