Manager Assistant Operations
About The Position
Responsible to assist the Communications Operations Manager with the daily operations of the Communications Center. Provide guidance and support to all Supervisors in the area of team management and effective KPI attainment. Ensures employee performance is in compliance with AMC Employee Handbook, LifeCom’s Policies and Procedures and customer defined policies and procedures. Will assist in the development, refinement and administration of LifeCom’s training, continuing education programs and develop new operations processes as necessary. Essential Functions and Responsibilities include the following. Assist in the continuing education program for Communications staff Assist with the creation of policies and procedures Monitor, manage and facilitate the QA process with the Client Services department. Ensure departmental compliance with policies and procedures as defined in the customer policy and procedures. Assist the Operations Manager in the effective leadership and guidance of daily operations (hiring, training, QA, work force management and production). Provide leadership guidance and support to all Supervisors to run highly effective teams. Maintain all scorecard and KPI performance data for teams, shift and site on a consistent basis. Other Duties as assigned. Regular scheduled attendance Indicate the percentage of time spent traveling 5% Subject to applicable laws and Air Method’s policies, regular attendance is an essential function of the position. All employees must follow Air Methods’ employment practices and policies.
Requirements
- High school diploma or general education degree (GED); and five to seven years related experience and/or training; or equivalent combination of education and experience.
- Five (5) years’ management and dispatch experience
- Ability to be on-call
- Demonstrated customer service skills
- Medical terminology knowledge and experience with EMS and Hospital operations.
- Excellent communication and presentation skills, both written and verbal.
- Excellent organizational skills, detail oriented, ability to prioritize and multi-task and meet deadlines.
- Ability to stay professional and efficient in high stress situations
- Ability to make accurate and timely decisions
- Proficient with Microsoft Suite, including Word, Excel, PowerPoint and Outlook.
Nice To Haves
- Bachelor’s degree (B.S./B.A.) preferred
Responsibilities
- Assist in the continuing education program for Communications staff
- Assist with the creation of policies and procedures
- Monitor, manage and facilitate the QA process with the Client Services department.
- Ensure departmental compliance with policies and procedures as defined in the customer policy and procedures.
- Assist the Operations Manager in the effective leadership and guidance of daily operations (hiring, training, QA, work force management and production).
- Provide leadership guidance and support to all Supervisors to run highly effective teams.
- Maintain all scorecard and KPI performance data for teams, shift and site on a consistent basis.
- Other Duties as assigned.
- Regular scheduled attendance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
