Assistant Operations Manager

SP Plus•Avoca, PA

10d

About The Position

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Requirements

High School Graduate.
A minimum of six months of parking experience preferred.
Special shift requirements, if any, will vary depending on a location's hiring needs.
If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.
Must possess a valid state-issued driver’s license with current address and acceptable driving record.
Speaks clearly; Listens and gets clarification; Responds well to questions.
Writes clearly and informatively; Able to read and interpret written information.
Have a strong customer orientation and positive attitude.
Able to responds to requests for service and assistance in a courteous and professional manner.
Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.
Exhibits sound and accurate judgment.
While performing the duties of this job, the employee is regularly required to stand; walk; and use hands to handle cash and equipment.
The employee is occasionally required to sit and climb or balance.
The employee must occasionally lift and/or move up to 25 pounds.

Responsibilities

Assisting in the day-to-day management of the assigned location ensuring that parking operations are handled within contractual guidelines of the specific location, fostering good client relations and promoting a professional image and approach to the business.
Participate in programs to improve client and customer satisfaction.
Engage in the development of property level financial and operational goals.
Assist in the management of day-to-day activities of the assigned locations including: ensuring appropriate customer interaction, supervising the completion of all evening closing reports, processing bank deposits, scheduling staff, supervising frontline staff (e.g. cashiers, valet attendants, maintenance porters, etc.), preparing month-end reports, auditing daily cashier shift reports, monitoring and checking of time cards, hiring and training of frontline staff, reviewing of damage claims, disbursing petty cash and preparation of the annual budget.
Courteously assist Customers by answering any questions they may have.
Assist in the maintenance and repair of parking equipment and any general maintenance tasks as directed by the Facility Manager.
Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to the Facility Manager.
Assist with cleanup of debris, water, oil spills and etc.
Have a thorough knowledge of all areas of the garage, thorough knowledge of the major streets, landmarks and freeways in the area of the garage.
Assist Facility Manager with other duties as needed.