Manager, Asset and Config Operations

Liberty Mutual Insurance • Portsmouth, NH

2d • Hybrid

About The Position

This role will offer a hybrid work model out of our Portsmouth, NH office or Plano, TX. Lead operational excellence as our Manager of Operations by driving successful delivery of business outcomes, strict SLA adherence, and meticulous attention to detail across asset and configuration management. You’ll manage and coach a high‑performing team of analysts, optimize workload distribution, and implement process improvements using KPI dashboards and root‑cause analysis. Build compelling business cases, present clear findings, and recommendations to leadership, and ensure measurable outcomes through disciplined execution. Ideal candidates bring strong business acumen, advanced data fluency, proven coaching experience, and 7+ years of relevant leadership and operational analysis.

Requirements

• Advanced knowledge of data sources, tools, software applications, and optimization drivers.
• Extensive knowledge of asset and config management disciplines and practices
• Demonstrated ability to exercise influence, engage employees; communicate effectively; promote collaboration, teamwork and change initiatives; and build value for customers through a service orientation, innovation, and continuous improvement.
• Displays solid business acumen and integrated thinking.
• Competencies typically acquired through a bachelor’s degree or equivalent experience. Advanced degree preferred.
• Minimum of 7 years of relevant experience to include business analysis work and prior experience working in an effective leadership capacity.
• People leadership experience required.

Nice To Haves

• Experience with ServiceNow and FlexeraOne preferred

Responsibilities

• Manages correct distribution of workload to maximize outcome, evaluates potential operational changes, and/or design new approaches and methodologies.
• Oversees building the business case for making changes to current practices, programs or procedures. Leads the conducting of current state assessment, opportunity assessment, cost/benefit analysis, feasibility assessment, etc.
• Oversees the implementation and evaluation of business process changes typically through function-wide scope, partnering with stakeholders.
• Manages KPI data in dashboards and works with data analytics team to determine cause of identified issues. Assists in development of presentations to senior management regarding findings and recommendations.
• Hires, develops, provides coaching to, and makes compensation recommendations for team members. Defines individual performance objectives and development plans, and ensures alignment with department, function, and group objectives.
• Fosters an environment in which continuous improvement methodologies are applied to deliver value to customers.

Benefits

• At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
• We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees