Manager, Area Network

Rise Broadband•Sherman, TX

62d

About The Position

The Network Area Manager position provides field support and guidance and serves as single point of contact for the Network field operation and tower functions within the Company. The majority of time spent will be on administrative tasks such as analyzing, budgeting and aggressively pursuing objectives and root causes for failures. The Network Area Manager may spend time in the field and should be available any day of the week as required by business need. Additionally this position assists with the development and implementation of policies and procedures consistent with those of the Company to ensure efficient and safe operations within the various areas of supervision and maintains consistent interaction with the Company’s network and customer care departments to prevent and proactively address issues concerning direct and indirect impact on customers. This position Communicates and develops relationships with other Rise Broadband entities and departments i.e., Networking, Marketing, Sales, Human Resources, Risk & Safety, etc. Identifies issues regarding property damages, quality issues and customer complaints. Creates and promotes a team environment.

Requirements

Strong understanding of wireless network topologies, TCP/IP, wireless technologies, operating in RF environments, network/tower deployment and project management.
5 years in a related role preferred.
3 years of managing field teams experience required
Strong network troubleshooting ability including experience with network management systems and network equipment user interfaces.
Strong working knowledge of RF wireless technologies and product; wireless planning, design and deployment processes
Ability to analyze and define problems, calculate figures and amounts, prioritize work flow, multitask, meet deadlines, and remain flexible
Must have a valid driver license
Bachelor’s degree preferred; previous employee management experience required; three (3) years of industry experience; prior program management experience in the technology sector and wireless industry preferred
Excellent oral, written and interpersonal communication skills
Familiar with the customer life-cycle; broad spectrum of customer facing activities
Skilled in responding to inquiries or complaints from customers, regulatory agencies, or members of the business community
Customer service oriented with passion for high customer satisfaction and achieving operational excellence; ability to interact with all levels of staff including senior management
Must be able to demonstrate attention to accuracy on all duties and responsibilities
Ability to analyze and define problems, prioritize work flow, multitask, meet deadlines and remain flexible
Ability to maintain confidentiality
Must comply with Company and Occupational Safety and Health Administration (OSHA) established safety policies and requirements

Responsibilities

Ensures the network is performing optimally through close review of key network health indicators and field reports. Drives team and initiatives to ensure that customers are delighted with Rise’s products and services.
Responsible for identification of network maintenance initiatives to ensure ongoing network performance.
Responsible for all aspects of Regional Network financial performance. This includes budget creation, adherence to budget and driving ongoing efficiencies. Oversees administration of budget; participates in forecasts, monitors capital expenditures and materials, and controls costs.
Responsible for ensuring that Rise Engineering standards are adhered to in region.
Manages and executes in such a way to demonstrate the Rise Broadband values and assures that all policies and procedures are consistently adhered to while achieving all customer satisfaction and retention goals
Anticipates and manages Network field operations staffing needs and recruiting efforts in a timely manner; adhering to Equal Employment Opportunity policy and Affirmative Action Plan.
Monitor subordinates’ productivity, provides feedback and initiates corrective action as needed to maintain expected standards.
Delegate work assignments, provide authority and appropriate resources for supervisors to work independently, set expectations and monitor delegated activities
Monitor timesheets for accuracy; ensure that both salary and hourly employees are reporting all leave for appropriate personal time off (PTO) deductions
Assures the competent performance of all staff as reflected in completion rates and quality installations.
Creates and promotes a team environment.
Communicates and develops relationships with other Rise Broadband entities and departments i.e., Networking, Marketing, Sales, Human Resources, Risk & Safety, etc. notify appropriate parties immediately of any issues which may affect efficient operations
Responsible for coordinating and resolving enterprise opportunity and escalations.
Collaborate with Field Marketing regarding opportunities in respective areas.
Review quality and provide feedback and training to supervisors
Plan and maintain efficient operations, processes, procedures, production, quality, audits and implementation
Achieve Network Health objectives; prepare and complete strategic operations plans
Observe and ensure full compliance with all safety and security procedures, determine appropriate action beyond guidelines, report potentially unsafe conditions and use equipment and materials properly
Ensure that Company property is protected; theft and all violations of safety are promptly reported
Develop and maintain the network area operating plan; collaborate with Management and Central Engineeering to determine priorities and incorporate into plan; comply with the Company’s operational objectives; make changes as necessary
Oversee and participate in the development and administration of the annual budget; participate in the forecast, and monitoring of funds for staffing, capital expenditures and materials
Partner with management team to create efficient business processes; evaluate all aspects of the field division operations environment; develop and implement processes to improve customer acquisition
Monitor expenses and comply with administrative functions; ensure expense accuracy
Ensure that customer satisfaction/retention is a priority which is maintained throughout the organization
Assist with new site turn up and development processes; tasks may include resource planning, cost estimates and adherence to set deliverables
Maintain compliance with market and industry accepted procedures and policies
Work requires weekend and/or evening work and some travel may be required
Balance the responsibilities of the team with individual schedules to ensure optimum levels of customer satisfaction
Additional responsibilities and duties as assigned