Manager, AR and Collections

Tekion • Pleasanton, CA

6h

About The Position

The Accounts Receivable (AR) and Collections Manager will oversee the full AR cycle, ensuring accurate billing, timely collections, and strong customer relationships. This role requires a proactive, detail-oriented professional who can lead monthly close processes, resolve complex account issues, and provide actionable reporting to senior leadership.

Requirements

• Bachelor’s degree in Accounting, Finance, or related field.
• 5+ years AR/collections experience in managerial role (SaaS or tech industry preferred).
• Proven success managing AR portfolios and resolving complex billing issues.
• Deep understanding of accounting principles and billing processes.
• Excellent communication skills: highly detail-oriented and organized.
• Ability to work independently and collaborate across remote, cross-functional teams.
• Adaptable to fast-paced, evolving environments.

Nice To Haves

• Strong NetSuite experience preferred; advanced Excel skills required.

Responsibilities

• Oversee monthly AR close: sub-ledger to GL reconciliations, doubtful account provisions, aging analysis, and variance explanations.
• Prepare and publish KPIs and dashboards (DSO, aging buckets, unapplied cash, forecast accuracy).
• Own the CECL calculation process and prepare supporting documentation and memos.
• Deliver executive-level AR updates, highlighting risks, trends, and strategic opportunities.
• Serve as the primary point of contact for all billing and invoicing inquiries via email and phone.
• Proactively follow up on overdue accounts, resolve payment discrepancies, and negotiate payment plans.
• Ensure billing accuracy in accordance with order forms and contractual terms.
• Lead and mentor the collections team, providing coaching, training, and guidance to ensure effective collections practices.
• Manage the billing mailbox, maintaining an SLA of 24-hour response time.
• Dive into details to troubleshoot issues, identify solutions, and implement corrective actions.
• Develop and enhance collections processes to support organizational growth.
• Participate in sales training and proactively identify process gaps in the Order-to-Cash (OTC) cycle.
• Perform regular reconciliations of customer accounts.
• Investigate and resolve complex account issues quickly and accurately.
• Collaborate with Sales, Customer Success, and Legal to address systemic issues and improve AR processes.
• Communicate professionally with customers regarding billing and payment matters.
• Build and maintain strong relationships to promote timely payments and customer satisfaction.

Benefits

• Competitive compensation and generous stock options
• 100% employer-paid top-of-the-line medical, dental and vision coverage
• Great benefits including unlimited PTO, parental leave and free snacks and beverages
• The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies
• Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
• Work on the latest and coolest technologies – everything is home-grown and built ground-up
• A dynamic work environment with a strong sense of community and collaboration
• The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
• Exciting opportunities for career growth and development

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees