Manager Applications

Cleveland Clinic

11d•Remote

About The Position

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world. As Manager of Applications for the RCM Technology and Innovations Department, you will be responsible for overseeing all aspects of system planning, application development, and support in alignment with the strategic and operational objectives of Cleveland Clinic and the Information Technology Division (ITD). This role entails directing teams engaged in business analysis, system design, implementation, and ongoing maintenance, while ensuring coordination with other ITD units and fostering collaboration with clinical and administrative departments. The position plays a critical role in advancing institutional initiatives by enhancing the efficiency, accessibility, and effectiveness of information systems. Additionally, you will serve as a strategic advisor to various divisions, evaluating information needs and guiding the development of technology solutions that support enterprise-wide goals. A caregiver in this role works days from 8:00 a.m. – 5:00 p.m.

Requirements

Bachelor’s Degree and five years of demonstrated experience in information system development and in a large data processing environment inclusive of three years of management experience OR an advanced degree may offset years of experience OR additional years of experience may offset the degree requirement
Experience with implementing and supporting major systems in a clinical or system analyst capacity
Experience in application of project management and system development methodologies
Knowledge of business/scientific functions and related systems interfaces that assist management in the operation and administration of divisions
Ability to understand and deal analytically with both internal problems and the CCF opportunities that arise during the coordination of multi-disciplinary projects
Ability to interrelate to all levels of the user community

Nice To Haves

Knowledge of healthcare operations
Must hold at least one active Epic certification: HB (Hospital Billing) or PB (Professional Billing), Cadence, Prelude, ADT, HIM or Claims-only certification
Strong Revenue Cycle and IT experience
Epic experience
Prior experience leading teams or working as an Epic analyst/builder
Strong Revenue Cycle knowledge to effectively partner with operational stakeholders
Experience managing multiple projects, workflows and moving initiatives through full project lifecycles
Experience in large, complex health systems (enterprise-scale experience)

Responsibilities

Manage, organize and control all system planning and development functions in support of Cleveland Clinic and ITD strategic and tactical goals.
Direct the activities of personnel involved in business analysis, system design and implementation and application maintenance and support.
Coordinate departmental activities with other ITD teams and interface with Cleveland Clinic user departments.
Influence the success of new programs and strategic plans related to information processing, access and utilization.
Act as a consultant to Cleveland Clinic divisions to identify information needs and develop appropriate strategies.
Develop and execute departmental plans that provide solutions for new or revised business processes and information workflows.
Direct personnel engaged in providing analysis, design, and programming services to the organization.
Evaluate the quality and timeliness of services delivered and implement improvements as needed.
Build and maintain positive relationships with the client community and other ITD departments.
Establish priorities and define short- and medium-term objectives, organizing and scheduling activities to meet established goals.