Manager, Applications Support - Health Plan
About The Position
Manages the implementation, operation, support, and maintenance of components of Applications that support Sanford Health business needs. Drives business value in compliance with internal and external policies and procedures. The Manager, Applications Support provides subject matter expertise for governing bodies to ensure high quality service delivery, ongoing strategic partnership and support. Works with business partners to support and inform the financial and strategic management used to enable the enhanced performance of Sanford Health. Provides oversight of the Applications team members. Employs performance development programs that result in both individual and team growth. Creates opportunities for individuals to exercise and grow new skills. Accountable as a resource to team members in department as well as other departments in the organization. Approves time off requests, and signs off on employee timecards. Maintains schedule to ensure proper staffing at all times. Responsible for the interviewing, hiring, discipline of employees and any other personnel issues that arise. Completes performance appraisals. Develops and maintains all budgetary items. Responsible for oversight of vendor management, contracts, and support agreements. Responsible for statement of work review related to project leadership. Excellent interpersonal and communication skills required. Experience providing excellent customers service in a prompt and professional manner and have the ability to work independently, balancing multiple tasks within deadlines. Comfortable managing change with excellent problem solving skills. Experience in training and presentation techniques. Ability to manage a project across teams and meet goals required. Knowledge of current clinical practice, regulatory healthcare requirements, and healthcare information systems.
Requirements
- Bachelor's degree required. Area of focus in computer or healthcare related field preferred.
- Excellent interpersonal and communication skills required.
- Experience providing excellent customers service in a prompt and professional manner and have the ability to work independently, balancing multiple tasks within deadlines.
- Comfortable managing change with excellent problem solving skills.
- Experience in training and presentation techniques.
- Ability to manage a project across teams and meet goals required.
- Knowledge of current clinical practice, regulatory healthcare requirements, and healthcare information systems.
- When a clinical license is applicable, must possess unencumbered license with the applicable state(s) administered examiners and awarded by a governmental licensing agency.
- Additionally, certification in application area, if applicable. Certification needs to be obtained within one year of hire date and within three attempts of certification testing.
- Information Technology Infrastructure Library (ITIL) Foundation Certification or Sanford Health's in-house training preferred.
- Four years experience in application support preferred.
Nice To Haves
- Previous experience in a team lead or supervisor role preferred.
Responsibilities
- Manages the implementation, operation, support, and maintenance of components of Applications that support Sanford Health business needs.
- Drives business value in compliance with internal and external policies and procedures.
- Provides subject matter expertise for governing bodies to ensure high quality service delivery, ongoing strategic partnership and support.
- Works with business partners to support and inform the financial and strategic management used to enable the enhanced performance of Sanford Health.
- Provides oversight of the Applications team members.
- Employs performance development programs that result in both individual and team growth.
- Creates opportunities for individuals to exercise and grow new skills.
- Accountable as a resource to team members in department as well as other departments in the organization.
- Approves time off requests, and signs off on employee timecards.
- Maintains schedule to ensure proper staffing at all times.
- Responsible for the interviewing, hiring, discipline of employees and any other personnel issues that arise.
- Completes performance appraisals.
- Develops and maintains all budgetary items.
- Responsible for oversight of vendor management, contracts, and support agreements.
- Responsible for statement of work review related to project leadership.
Benefits
- Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Hospitals
Number of Employees
5,001-10,000 employees
