Manager, AP Travel & Entertainment

Sprinklr • Austin, TX

12d • $83 - $138

About The Position

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. Job Description This role will manage the day-to-day activities of the AP, Travel, and Expense teams. The ideal candidate will partner with cross-functional business partners to provide A+ customer service and support to the business as well as outside vendors. This position will help manage overall travel spending, providing executive reporting on compliance, non-compliance, and reporting. Provides accurate processing and reporting for accounts payable as well. Support backup to Director to oversee AP and T&E teams.

Requirements

• Constantly work with a sense of urgency
• Provide A+ customer service to internal and external customers
• Managed a team of three or more in AP, Travel, and Expense
• Minimum of 8 years’ experience in AP, Travel and Expense
• Bachelor's Degree/Equivalent or related experience
• An ideal candidate has administration experience with ERP accounting systems as well as Travel and Expense platforms
• This candidate must be able to interact with C level executives as well as mid to Sr level Managers and provide direct support
• Understanding of accounting and finance best practices at a global level
• Senior-level administrative skills, excellent communications skills, and the ability to multitask and change priorities regularly
• Demonstrates strong understanding of data workflows and root cause analysis, accountability, compliance, confidentiality, and adherence to company policies and procedures.
• Strategic/critical thinker and ability to think out of the box
• Articulate
• Analytical- able to analyze travel trends.
• Able to build solid relationships with travel suppliers such as hotel and airfare partnerships.
• Acquire travel knowledge and experience working with the internal procurement team, the travel management team, and the travel agency.
• Significant high-level administrative and analytic analysis pertaining to travel will be required, as well as maintaining Travel communication channels.
• Work and drive change in complex environments.

Responsibilities

• Accounts Payable
• Manage and assign tickets for the AP & T&E inboxes
• Flag incoming invoices for the team to grab, review, code and process
• Address any inquiries from vendors related to payments
• Assist with quarterly and annual SOX audit requests
• Prepare weekly payment proposals: Global Setup ACH payment journal Setting up global wire payments 1099s preparation and filing
• Review and approve invoices for AP team
• Review and approve credit card transactions journal and post to GL, review credit card account reconciliation monthly prepared by AP team
• Assist with annual UAT testing for ERP system upgrades
• Assist managing automation projects for AP, Travel and Expense
• Manage AP month-end close & accrual
• Special projects as requested
• Travel and Expense
• Review expense exceptions in Concur expense platform to make sure they adhere to the company’s travel and expense policy
• Develop/update processes and reports for Expense and Travel as required
• Provide support for the Travel and Expense Committee quarterly meetings and audits
• Conduct questionnaire-based surveys to gather internal stakeholders' feedback on the Travel Program
• Lead training and track stakeholder participation to improve overall compliance and policy adherence
• Support the Travel team in major RFPs and significant Procurement engagements related to the Travel Program
• Assist with governance and control programs for various products/services to ensure business continuity, protect company assets, and comply with corporate and regulatory policies and contractual compliance
• Participate in periodic performance reviews with management of suppliers and business stakeholders across the firm as it relates to the Travel Program
• Ensure compliance with SOX controls, procedures, and processes
• Maintain appropriate technical and industry knowledge for Travel
• Manage travel policy exceptions by collaborating with cross functional leaders to provide appropriate support and actions required to solve business travel issues
• Identifying trends and implementing appropriate corrective action
• Communicate effectively, both orally and in writing, with all organizational levels, including senior management
• Manage and track multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment with frequent interruptions
• Solicit and respond to internal user questions and feedback in a Service Desk
• Assist in T&E KPI and spending reports and system integration with other business applications as required

Benefits

• We offer a comprehensive suite of benefits designed to help each member of our team thrive.
• Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it.
• We offer you and your family voluntary healthcare coverage in countries where applicable.
• We believe it is important to take time off – it is essential for your mental and physical wellbeing.
• We provide Sprinklrites with paid time off to recharge and spend time with loved ones.
• We want to grow our talent with purpose.
• Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
• US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection.
• The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees