Manager, Analytics and Performance Management - Gexa
About The Position
Gexa Energy is committed to delivering reliable, low‑cost energy solutions and exceptional customer experiences for homes and businesses across Texas. We’re looking for a data‑driven, operations‑focused leader to join our team and help elevate performance across our retail and solar businesses. The Manager of Analytics & Performance Management plays a critical role in ensuring operational excellence for Gexa and EverBright. You’ll lead analytics, reporting, and performance optimization across key operational areas—including billing, transaction management, credit and collections, call center operations, solar performance, and vendor partners. This role blends hands‑on analytics with strategic oversight. You’ll build dashboards, write SQL/Python queries, manage complex cross‑functional projects, support system migrations and M&A activity, and present insights directly to senior leadership.
Requirements
- Strong SQL skills and experience building PowerBI dashboards
- Ability to manage multiple complex projects with minimal direction
- Experience analyzing operational data and presenting insights to leadership
- Comfort working cross‑functionally with internal teams and external partners
- A proactive mindset with a passion for improving processes and performance
- Bachelor's or Equivalent Experience
- Experience: 8+ years
- Supervisor/Management Experience: 2+ years
Nice To Haves
- Bachelor’s Degree
- Experience 10+ years
- Six Sigma Green Belt Certified
Responsibilities
- Develop and maintain reporting, dashboards, and SQL/Python queries to monitor operational performance
- Lead deep‑dive analyses to identify trends, gaps, and optimization opportunities
- Oversee KPI development, performance tracking, and executive‑level reporting
- Manage complex projects across Operations, ensuring prioritization, cost control, and timely delivery
- Support system migrations, integrations, and M&A initiatives
- Conduct process‑mapping exercises and recommend improvements to streamline operations
- Manage vendor relationships, cost oversight, and budget planning
- Provide analytical support for credit, collections, and call center teams
- Drive revenue management for manual billing components and pass‑through products
- Identifies, researches, and resolves operational issues
- Provides gap analysis as needed
- Ensures the approach within the team is focused on positive customer experience and creating customer value through relentless performance delivery
- Participates in identifying and recommending process improvement solutions for increased overall performance, productivity and capability
- Prepares spreadsheets, graphics, and word documents as required for tracking, reporting, analysis, documentation and presentations
- Collaborates with internal stakeholders to define effective customer solutions to meet business needs
- Ensures compliance of rules and regulations across all customer segments in all states
- Assists in creating and maintaining process documentation across markets
- Performs other job-related duties as assigned
Benefits
- NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
1-10 employees
