Manager, AML and Financial Crimes – Fraud Investigations

Raymond James•Saint Petersburg, FL

3d•Hybrid

About The Position

The Fraud Investigations Manager is responsible for leading a high-performing, production-based team focused on case investigation and suspicious activity reporting. This role ensures timely and accurate execution of fraud investigation processes while driving continuous improvement and operational excellence. The ideal candidate will bring strong leadership, analytical acumen, and deep knowledge of fraud typologies and regulatory requirements. This position plays a key role in protecting the firm and its clients by identifying fraud risks, engaging with internal and external stakeholders, and ensuring compliance with applicable laws and regulations. The Fraud Investigations Manager is responsible for leading a high-performing, production-based team focused on case investigation and suspicious activity reporting. This role ensures timely and accurate execution of fraud investigation processes while driving continuous improvement and operational excellence. The ideal candidate will bring strong leadership, analytical acumen, and deep knowledge of fraud typologies and regulatory requirements. This position plays a key role in protecting the firm and its clients by identifying fraud risks, engaging with internal and external stakeholders, and ensuring compliance with applicable laws and regulations.

Requirements

Knowledge of Fraud typologies, detection methods, and regulatory reporting requirements
Fraud surveillance systems, case management tools, and SAR filing practices
Rules and regulations of the USA PATRIOT Act, Bank Secrecy Act, Reg S-ID, and any other applicable fraud-related regulatory or industry rules and guidance
Broker-dealer operations, transaction methods & financial products, and financial services industry practices
Principles of banking and finance and securities industry operations
Team leadership, coaching, and performance management
Reviewing and enhancing investigative documentation and SARs
Cross-functional collaboration and stakeholder engagement
Analytical thinking and data interpretation
Written and verbal communication
Administering anti-fraud policies and procedures
Planning and scheduling work to meet organizational and regulatory requirements
Investigating compliances issues and irregularities
Making independent risk-based decisions
Taking ownership of outcomes to drive strong team and process performance
Inspiring and leading change when needed
Delivering effective feedback
Lead a high-volume, deadline-driven team with a focus on quality and compliance
Identify and implement process improvements with measurable impact
Communicate effectively with technical and non-technical audiences
Manage multiple priorities in a fast-paced, evolving environment
Adapt to evolving fraud threats and regulatory changes
Inspire a high performing team
Gather information, identify linkages, trends, and significance and communicate findings
Interpret and apply regulations and identify and recommend compliance changes as appropriate
Work independently as well as collaboratively within a team environment
Provide a high level of customer service
Establish and maintain effective working relationships at all levels of the organization.
Maintain confidentiality and exercise sound judgment
Foster a culture of integrity, accountability, and continuous improvement
Bachelor’s Degree (B.A.) from a four-year college or university in a related field and a minimum of 6 years’ experience in compliance in the securities or banking industry with a focus on anti-fraud/anti-money laundering activities.
Any equivalent combination of education, training and/or experience approved by Human Resources.

Nice To Haves

CFE required
ACAMS preferred

Responsibilities

Lead and manage a high-performing team of fraud senior investigators, ensuring timely and accurate completion of case investigations and reporting.
Manage performance and develop skills of direct reports, including conducting performance reviews, identifying improvement opportunities, and implementing coaching or remedial actions.
Foster a culture of accountability, continuous learning, and operational excellence within the team.
Delegate effectively to ensure deliverable requirements and timelines are met.
Lead and assist in training new hires and providing ongoing team training.
Oversee and provide expert guidance on end-to-end fraud investigation processes, including case review, recovery initiation, and suspicious activity reporting; review and validate case documentation for accuracy, completeness, and regulatory compliance; and serve as the escalation point for complex or high-risk fraud cases.
Ensure compliance with applicable laws, regulations, and internal policies related to fraud prevention and investigations.
Maintain currency in laws and regulations pertaining to fraud, AML, and financial crime compliance.
Support preparation of internal reports and responses to regulatory inquiries related to fraud monitoring and investigations.
Lead the administration of incoming/outgoing 314(b) requests and business-facing inquiries.
Monitor and develop team performance metrics, ensuring adherence to SLAs and quality standards.
Identify process inefficiencies and lead implementation of enhancements to improve fraud detection, workflow, and reporting.
Identify opportunities to continuously evolve fraud detection and prevention capabilities and support efforts to adapt the program.
Maintain “service first” philosophy in delivery of service level agreements to applicable stakeholders and in interactions with the business.
Lead fraud response activities, including risk mitigation, recovery, and stakeholder communication
Update, maintain, and develop procedures and guidance documents for team processes as needed.