Manager, AMC Education- Orthopedics

Johnson & Johnson Innovative Medicine•Ohio, IN

20h•Remote

About The Position

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding the possibilities of Orthopaedics? Ready to join a team that’s reimagining how we heal? Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery. Your unique talents will help patients on their journey to wellness. We are searching for the best talent for Manager of Academic Medical Center Education to be remote in the US. The Manager of Academic Medical Center (AMC) Education is responsible for the strategy, design, and execution of our Future Leaders education programs for Orthopaedic residents and fellows within their assigned Strategic AMC accounts and/or responsibilities within the team. The Manager of AMC Education manages all appropriate resources, which may include direct management responsibility of education associates, for the efficient and effective delivery of world-class education programs. They are responsible for delivering on the Future Leaders education continuum, which includes a robust pathway of education that is delivered through several modalities including hands-on labs, interactive didactic classrooms, virtual reality, simulation, and online modules. They will be responsible for building and growing productive and impactful relationships with all the key stakeholders critical to the success of the role including AMC Chairs, Chiefs & Program Directors, as well as with HCP faculty, the Field Sales Organization, Sales Management, Commercial & Channel Marketing, Professional Education, Ed Logistics, Healthcare Compliance, and HCP Engagements. The Manager of AMC Education will also develop detailed plans for their area(s) of responsibility, including budgets, facility and faculty needs and lead all elements to execute Future Leader education programming in support of the business’s goals and objectives.

Requirements

Minimum of 5 years experience in medical device, healthcare or commercial roles (e.g., Sales, Sales Training, Prof Ed, Marketing and/or Sales Management) with a history of success
Deep orthopaedic knowledge and/or orthopedic/medical device experience preferred
Strong educational expertise to identify needs and design educational solutions
High organizational qualities with the ability to manage many needs at once
Ability to work in a matrix environment, collaborating across multiple functions
Effective interpersonal skills that include professionalism, maturity, and team mentality
Proven ability to build impactful relationships with varying personalities
Strong sense of ownership and accountability
Desire and ability to manage and motivate as a leader
Project management and problem-solving skills
Genuine interest in ongoing professional development of self
Bachelor’s degree
Willingness to travel up to 30-40%
Weekend event support and / or travel will be required
May lift up-to 30 lbs occasionally

Nice To Haves

Business Development
Customer-Support
Customer Support Operations
Customer Support Platforms
Customer Support Trends
Customer Training
Escalation Management
Fact-Based Decision Making
Performance Measurement
Problem Management
Process Improvements
Technical Credibility

Responsibilities

Partner with AMC Chairs, Chiefs and Program Directors, and regional sales, to design personalized learning pathways in support of their program’s education needs.
Build and grow partnerships with strategic HCP faculty in support of the design and execution of educational programs that meet both the learners and businesses goals and objectives.
Consistently design and execute education with a customer first mindset.
Continuously improve existing training and educational materials making sure the content and experience is meeting the educational needs of the learners and the business.
Identify new and impactful opportunities to the Future Leaders learning continuum.
Lead the on-site preparation and delivery for their education events, which includes directing all critical business partners involved in delivering a world-class education experience.
Lead and/or represent the AMC education team in the development of education focused projects.
Have responsibility for delivering educational programs within the allotted budget allocations.
Ensure all programs are compliant with all legal, regulatory and HCC policies including Advamed, Pharma, ACCME and other global legal and regulatory bodies.

Benefits

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
This position is eligible to participate in the Company’s long-term incentive program.
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
10 days Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year