Manager, Ambulatory Service (Appleton Clinic)

Children's Wisconsin • Ashwaubenon, WI

8d

About The Position

At Children’s Wisconsin, we believe kids deserve the best. Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country. We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today. Please follow this link for a closer look at what it’s like to work at Children’s Wisconsin: https://www.instagram.com/lifeatcw/ Job Summary Manages the activities and operations of assigned ambulatory areas and supervises clinic personnel. Acts as a liaison between Ambulatory Services and other departments providing care and services in the clinics. Markets and promotes clinic services provided by Children's Hospital of Wisconsin. Identifies and pursues gainful opportunities and ventures for Ambulatory Services. Leads ambulatory-wide initiatives to ensure regulatory compliance and practice requirements. Essential Functions Coordinates program development activities with all key members of the clinic and medical team. This includes program planning and development of department goals and objectives that address clinic and quality performance, financial performance and market performance. Leads department personnel, including appropriate medical, nursing, ancillary and administrative staff, in planning for and providing high quality patient care. Assures necessary systems, supplies, equipment, space and procedures are in place for safe and efficient patient flow and other patient care functions. Acts as a liaison between Ambulatory Services and other departments (e.g., Admitting, Scheduling & Registration, Physical Therapy, Occupational Therapy, Laboratory, Imaging) involved in delivering care in assigned clinics. Interacts with CMG primary care and all referral sources to assure that systems for managing referrals to subspecialties are managed timely and services meet expectations of referring providers. Collaborates with other areas on improvement of patient care, quality and outcomes. Manages the activities of department staff, including recruitment, staffing, employee relations, performance management, training, competencies, and orientation. Conducts staff meetings and communicates pertinent information. Collaborates with resources to manage employee vacancies and leaves effectively. Engages in planning and activities to promote high employee commitment. Analyzes and creates action plan around Employee Commitment Scores to promote a highly effective and engaged workforce. Utilizes the corrective action process in accordance with CHHS policies and procedures in a timely manner. Develops and monitors compliance of department policies and procedures and protocols. Recommends, develops and implements changes to systems needed to improve the operations of the department. Performs people management responsibilities for employees which may include but are not limited to: employee engagement, recruitment, performance management and development People Management Responsibility Performs people management responsibilities for employees which may include but are not limited to: employee engagement, recruitment, performance management and development

Requirements

• Bachelor's Degree in a related field Required
• 5+ years of ambulatory care or similar experience Required
• 5+ years of related health care experience Required
• 1+ years supervisory experience Required
• BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council

Nice To Haves

• Master's Degree in Health Care Administration, Business Administration or related area Preferred
• Proven understanding of ambulatory operations preferred.
• Advanced analytical and decision making skills necessary to resolve employee and operational problems and assist in the development of departmental budgets and operational planning.
• Excellent interpersonal and communication skills to interact effectively with patients, families, physicians, clinic/hospital staff and community.

Responsibilities

• Coordinates program development activities with all key members of the clinic and medical team.
• Leads department personnel, including appropriate medical, nursing, ancillary and administrative staff, in planning for and providing high quality patient care.
• Acts as a liaison between Ambulatory Services and other departments involved in delivering care in assigned clinics.
• Manages the activities of department staff, including recruitment, staffing, employee relations, performance management, training, competencies, and orientation.
• Develops and monitors compliance of department policies and procedures and protocols.
• Recommends, develops and implements changes to systems needed to improve the operations of the department.
• Performs people management responsibilities for employees which may include but are not limited to: employee engagement, recruitment, performance management and development

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees